VMS Operations Associate (PH)

Wonolo; Philippines; Remote; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Company laptop

Paid time off

Udemy for Business access

Mental health support

Remote work from Philippines (LI-Remo)

Job summary

Wonolo is seeking a dedicated specialist in the Philippines to manage our Vendor Management System (VMS) operations. You will own the end-to-end process, from receiving orders to fulfilling bookings with the right workers, delivering a world-class customer experience.

You will join a mission-driven, US-based tech company and work remotely from anywhere in the Philippines. The role offers growth as you evolve into a managerial position and help refine VMS workflows.

Qualifications

• Experience in an operational or administrative role.
• Ability to build new processes and improve workflows.
• Strong attention to detail and adherence to procedures.
• Willingness to move into a managerial role over time.

Responsibilities

• Monitor and manage VMS booking requests from start to finish.
• Track booking status and update in the VMS portal; fill or release bookings as needed.
• Develop and refine VMS processes with the operations team; become the process expert.
• Execute daily tasks with accuracy and speed by following procedures.

Skills

Attention to detail

Builder

Quick learner

Operational excellence

Management experience

Job description

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

We’re looking for a specialist to join our team and play a key role in managing our Vendor Management System (VMS) operations. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Central Operations team. You’ll be the expert for managing requests in the VMS, posting and managing jobs on our platform, and ensuring that job requests are filled quickly and efficiently. You’ll manage the entire process from receiving orders to fulfilling them with the right workers. This is a great opportunity to work on large-scale products and lead key architectural initiatives. You will be a big driver in delivering a world-class customer experience.

Our ideal candidate will be a good person who is also committed to doing good work. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you can and desperately want to be, please read on!

We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

What you'll do:

• Monitoring and Manage Requests: You will regularly monitor for new booking requests. You’ll be responsible for claiming these jobs in the VMS and managing them from start to finish.
• Tracking and Updating Booking Status in VMS Portal: You will be responsible for tracking the status of each request in the VMS, updating it when a worker accepts or withdraws from a job. You’ll also manage the bookings by either successfully filling them or releasing the job if a worker does not fill the position.
• Process development: You will work with our operations team to build and further refine our VMS operations processes by becoming a functional expert and understanding the process from end to end.
• Maintain accuracy: Execute daily processes with accuracy and speed. Ensure the reliable execution of all daily processes by consistently following operational procedures

Who you are:

• Attention to detail: You have exceptional attention to detail and a disciplined approach to following established processes.
• Builder: You want to help build new processes and are willing to roll up your sleeves in order to help us move more quickly.
• Quick learner: You can quickly pick up new processes and become a subject matter expert.
• Operational excellence: You have experience in an operational or administrative role where you were responsible for the accurate and timely execution of tasks.
• Management experience: This role will evolve into a managerial role over time and we would prefer someone who has management experience.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.

We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Learn more about us:

Commitment to Diversity, Inclusion, Equity, and Belonging

Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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