Virtual Medical Assistant Patient Care Communications Specialist

GoLean Health; Pasig; On-site; PHP 731,201,000 - 877,441,000; Full time

Job summary

GoLean Health in Metro Manila is seeking a Patient Care Communications Specialist to be the friendly voice of the clinic. You will handle high-volume calls, texts, emails, and scheduling, ensuring a warm, calm, and professional patient experience.

The role requires empathy, strong English communication, and attention to privacy under HIPAA. You must own a Mac OS device and be available for Saturday shifts as needed.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, and messages.
• Experience in healthcare coordination or reception roles.
• Ability to manage high-volume calls in a fast-paced clinic.
• Must own a Mac OS device and have reliable wired internet.
• Willingness to work Saturdays and flexible shifts.

Responsibilities

• Handle high-volume inbound patient calls and respond to texts, voicemails, emails, and faxes.
• Schedule new and existing appointments in MacPractice and maintain intake information.
• Prioritize inquiries and convert opportunities to bookings.
• Conduct follow-up and reactivation outreach for inactive patients.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep providers' schedules full.

Skills

English proficiency

Written communication

Multitasking

Empathy

Attention to privacy

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Patient Care Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6/hour with performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic. This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows. This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.
• Must be flexible with assigned shift and willing to work Saturdays.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

Schedule Coverage

VA
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Hrs/week
VA 1
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 2
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 3
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30
VA 4
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.