Virtual Medical Assistant Patient Care Communications Speciali

Go Lean Health; Taguig; On-site; PHP 531,000 - 690,000; Part time

Job summary

Go Lean Health in the Philippines is seeking a Patient Care Communications Specialist to be the warm voice of the clinic. You will handle high-volume calls, texts, and scheduling, ensuring a calm, professional patient experience across channels.

The role emphasizes empathy, organization, and accuracy in MacPractice workflows, while adhering to HIPAA standards. Flexible Saturdays and a 30-35 hour schedule are required to support clinic coverage.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience as Virtual Medical Assistant or similar healthcare support role.
• Capable of handling high call volume in a fast-paced clinic.
• Punctual, reliable with good attendance.
• Own a Mac OS device and reliable wired internet.
• Flexible schedule with Saturday availability.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to texts, voicemails, emails, and fax messages promptly.
• Schedule new and existing patient appointments in MacPractice.
• Prioritize new inquiries and referrals before routine rescheduling.
• Follow up with inactive patients to reactivate and convert inquiries.
• Maintain accurate patient records and documentation.
• Coordinate with in-office staff to keep provider schedule full.
• De-escalate patient concerns about scheduling, billing, and insurance.
• Protect patient privacy and HIPAA standards.

Skills

Spoken English

Written communication

Virtual Medical Assistant

Medical Receptionist

High call volume

Customer service mindset

Multitasking

Punctuality

Mac OS

Reliable internet

Weekend availability

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Patient Care Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hour with performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

Schedule Coverage

VA

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Hrs/week

VA 1

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 2

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 3

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:0 0-20:30

30-min break

12:30-18:30

30-min break

07:30-15:00

30-min break

OFF

30

VA 4

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:00-20:30

30-min break

12:30-18:30

30-min break

07:30-15:00

30-min break

OFF

30

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.