Virtual Call Center Agent - Growth & Perks

Neksjob Philippines; Misamis Oriental; Sur place; PHP 312 000 - 357 000; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Résumé du poste

Pay Plus Inc. in the Philippines seeks a Call Center Agent. As a Customer Service Representative, you’ll assist customers through phone, email, and chat, resolve concerns, process requests, and provide accurate product information.

Key responsibilities include answering questions about products, orders, and accounts; explaining services and policies; investigating concerns; striving for first-call resolution; and updating customer data.

Qualifications

• At least 6 months call center experience.

Responsabilités

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Connaissances

Strong communication

Active listening

Basic computer skills

Description du poste

Pay Plus Inc. in the Philippines seeks a Call Center Agent. As a Customer Service Representative, you’ll assist customers through phone, email, and chat, resolve concerns, process requests, and provide accurate product information.

Key responsibilities include answering questions about products, orders, and accounts; explaining services and policies; investigating concerns; striving for first-call resolution; and updating customer data.