Vice President, Global Head of Contracting Operations

WebBeds Services Inc.; Mandaluyong; In loco; PHP 3.000.000 - 5.000.000; Tempo pieno

Descrizione del lavoro

WebBeds is seeking a Vice President, Global Head of Contracting Operations to lead supplier content, mapping, loading, renewals and ongoing maintenance across a global network. You will drive operational excellence, governance and data-driven improvements while shaping the operating model and technology strategy.

You will partner with Commercial regions, Finance, Technology and Talent to deliver a scalable, high-performance contracting function, leveraging AI and automation to improve quality,

Competenze

• Demonstrated senior leadership experience in large, international operations.
• Proven track record leading transformation and change programs.
• Deep understanding of operations and process improvement.
• Ability to use data analytics to drive prioritised actions and outcomes.
• Strong governance, budgeting and cross-functional collaboration.

Mansioni

• Lead global Contracting Operations across supplier content, mapping, renewals, and maintenance.
• Deliver operational excellence aligning with KPIs and service levels.
• Shape operating model, location strategy, governance, and technology readiness.
• Set benchmarks and drive measurable improvements with accountability.
• Use analytics to identify root causes and prioritise improvement plans.
• Advance automation and AI applications while balancing cost and quality.
• Translate corporate priorities into strategy and executable roadmaps.
• Build trusted partnerships with Global Operations, regions and partners.
• Own planning, budgets, forecasts and resource alignment.
• Foster inclusive leadership and continuous improvement across teams.

Conoscenze

Senior leadership

Transformation & change

Data analytics

Stakeholder management

Cross-cultural communication

Strategic planning

Problem solving

Global operations

Formazione

MBA or equivalent in Business/Operations

Bachelor's degree

Strumenti

Data visualization tools

Automation technology

Descrizione del lavoro

What you will do on your journey with WebBeds.

As a Vice President, Global Head of Contracting Operations, you will lead the global capabilities that support supplier content and mapping, new contract loading, contract renewals and ongoing contract maintenance throughout the contract lifecycle. You will make sure supplier instructions are executed accurately and efficiently, while strengthening service quality, operational performance and stakeholder outcomes across WebBeds. You will be a strategic partner to the Chief Operations Officer, working across sites and Commercial regions to shape a global-local target operating model that captures global synergies while responding to local requirements. You will translate business priorities into a clear Contracting Operations strategy and roadmap, build high-performing teams, and use data, technology, AI and automation to improve quality, efficiency and scalability.

In this role you will:

• Key responsibilities Lead global Contracting Operations: lead and manage the teams responsible for supplier content and mapping, contract loading, renewals and ongoing contracting support for new and existing supplier agreements.
• Deliver operational excellence: ensure supplier instructions are completed accurately, efficiently and in line with internal KPIs and agreed service levels, acting as the senior escalation point for complex queries, complaints and operational risks.
• Shape capabilities and the operating model: coordinate existing capabilities and define the organisation design, location strategy, recruitment needs, governance, technology and data capabilities required to support WebBeds strategy and supplier demand.
• Set and improve performance standards: define benchmarks, objectives and KPIs across disciplines and sites, support leaders in monitoring team and individual performance, and drive measurable improvements through clear accountability and ownership.
• Use insight to improve quality: develop transversal analytical processes to identify root causes, repeat errors, losses and emerging trends, and translate findings into prioritised, measurable improvement plans.
• Optimise processes through technology: continuously improve workflows, identify opportunities for automation and process refinement, and develop the Contracting Operations approach to AI while balancing service quality, cost and competitive advantage.
• Lead strategy & transformation: translate priorities from Commercial, Finance, Technology, Talent & Culture and Global Operations into short and long term strategy, change plans and an executable roadmap for Contracting Operations.
• Build strong stakeholder partnerships: develop trusted relationships across Global Operations, Commercial regions, Contracting teams and external partners, creating clear shared expectations and effective collaboration around supplier and customer outcomes.
• Own planning and financial performance: collaborate with Operations leaders to define annual budgets, monitor forecasts and ensure Contracting Operations contributes to expense and budget targets, aligning people, technology and other resources to business priorities.
• Embed continuous improvement and inclusive leadership: promote a high-performance, employee-centred culture that encourages learning, inclusion, best-practice sharing and recognition, while proactively identifying operational gaps and mitigating risks to projects, services and future growth.
• Broader scope: take on responsibilities that evolve in line with the Global Operations operating model, business priorities, the transformation roadmap and changing partner and customer needs, as this list is not exhaustive.

The skills we would love to see in your suitcase!

• Demonstrated senior leadership experience in operations, large-scale back-office processing and/or contact centres within an international, complex organisation.
• A strong track record of leading transformation and change in both operational and strategic environments.
• Deep understanding of operations and business processes, including practical experience of digital tools that improve customer or supplier experience and automate manual work.
• Ability to use data and analytics to improve business outcomes and translate insight into clear priorities and action.
• Strong financial and analytical capability, with experience aligning people, technology and other resources to strategic and budget outcomes.
• Influential leadership and stakeholder management skills, with the ability to build alignment and deliver through a global matrix organisation.
• Experience establishing effective governance and using targeted executive escalation to advance complex global programmes in changing conditions.
• Sound judgement and structured problem-solving skills, with the ability to identify, assess and resolve risks that may affect global delivery or financial outcomes.
• Strong cross-cultural communication and relationship skills, with the maturity to work effectively across functions, geographies and organisational levels.
• A pragmatic and adaptable approach, with the ability to operate at a global strategic level while engaging closely with operational detail.
• A curious, inquisitive and resilient mindset, with a commitment to customer-centric change, continuous improvement and profitable growth.
• Excellent written and verbal communication skills in English.

Web Travel Group is a global B2B organisation servicing the travel industry, connecting hotels and other travel sellers to a diverse network of travel buyers all over the world through our trade only digital travel marketplace brand –WebBeds. WebBeds provides powerful distribution solutions that make selling and buying travel easier. WebBeds connects hotels to sell rooms with travel buyers looking to find rooms for their customers, the travelling public. WebBeds partners are supported through a truly global footprint, we have a team of 2,000+ people in 120+ cites across 50+ countries speaking 50+ languages - all focused on ensuring WebBeds delivers value, choice, expertise and an unrivalled level of service. Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products through WebBeds by connecting to a global network of online and offline travel buyers through cutting edge solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue. Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they cansearch, shop and book online through one of WebBeds trade only booking sites.