Associate - Screening Utility Ops

HSBC; Quezon City; Hybrid; PHP 700,000 - 1,000,000; Full time

Job summary

HSBC Holdings plc in the Philippines seeks an experienced Associate – Screening Utility Operations to review and investigate alerts, ensure accurate match decisions, and support SLAs. The role requires a strong AML/sanctions background, familiarity with major screening tools, and the ability to handle complex cases while maintaining data quality.

Hybrid work arrangement offered. The candidate should have a Bachelor’s/Master’s in Business, Finance, Economics, or Accounting, plus exposure to

Qualifications

• A Bachelor’s/ Master’s degree in Business, Finance, Economics, Accounting or related field.
• Strong understanding of sanctions regulations (OFAC, UN, EU, UK HMT) and PEP classifications.
• Familiarity with watchlist screening systems such as Fircosoft, LexisNexis Bridger, Dow Jones, World-Check, Fiserv.
• Knowledge of alert handling, match evaluation, escalation protocols and quality standards.
• Solid understanding of screening methodologies (fuzzy/phonetic matching, transliteration, risk scoring).
• Experience in banking, financial services, fintech or BPO/KPO with regulatory exposure.

Responsibilities

• Review and investigate alerts escalated from Level 2 and classify as Potential/True Matches.
• Ensure productivity and quality targets; monitor SLAs and resource utilization.
• Prepare and present statistics/reports to management within agreed timescales.
• Complete investigations within Global Procedures and process standards.
• Monitor workflow and priorities according to procedures.
• Adhere to sanctions and AML trends; escalate issues promptly.
• Identify fraud/regulatory risks and escalate as required.
• Update timesheets and process information accurately.

Skills

Sanctions regulations knowledge

PEP classifications

Adverse media awareness

Alert handling

Data analysis

Excel experience

Education

Bachelor’s or Master’s degree in Business/Finance/Economics/Accounting

Tools

Fircosoft

LexisNexis Bridger

Dow Jones

World-Check

Fiserv

Job description

Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofAssociate – Screening Utility Operations

In this role, you will:

• Review and undertake full investigation of the alerts escalated from Level 2 and ensure the Potential / True Matches areclosed as appropriate; False Positives are discounted as appropriate; RFIs are raised if client information is insufficient to take a decision unable to determine if the Alert is a PEP or not.
• To ensure process productivity and quality targets are set, monitored, and achieved to ensure optimum resourceutilization and achievement of business objectives and customer Service Level Agreements (SLAs)
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• Investigations/decisions need to be completed within defined SLAs documented within the Global Procedures and as per the standards agreed in the process.
• To perform ongoing monitoring and review of workflow and priorities are in accordance with procedures.
• Adhere to the process requirements in accordance with established procedures and set standards and build on the knowledge of latest Sanctions & Anti Money laundering trends.
• Common fraud / regulatory risk / errors / irregular escalations are identified and escalated in accordance with procedures in a timely manner.
• Complete assigned tasks independently in the established timeframe as per the process benchmarks.
• All data requirements (timesheets and process information) is accurately updated in a timely manner.
• Establish and maintain effective relationship with all stakeholders and identify areas of service improvements.
• Drive customer centric Quality initiatives and ensure timely effective resolution of escalated issues.

To be successful in this role, you should meet the following requirements:

• A Bachelor’s/ Master’s degree in Business, Finance, Economics, Accounting or related field.
• Strong understanding of sanctions regulations (OFAC, UN, EU, UK HMT), PEP classifications and Adverse Media categories.
• Familiarity with watchlist screening systems e.g., Fircosoft, LexisNexis Bridger, Dow Jones, World-Check, Fiserv)
• Knowledge of alert handling, match evaluation, escalation protocols and quality standards.
• Solid understanding of screening methodologies (fuzzy matching, phonetic matching, transliteration, risk scoring).
• Experience working in banking, financial services, fintech or BPO/KPO environment with exposure to regulatory processes.
• Demonstrated experience handling complex alerts, high-risk cases and quality reviews.
• Strong ability to analyze multiple data points to distinguish false positives from true matches.
• High attention to detail and accuracy in judgment-based decisions.
• Proficiency with Microsoft Excel, Outlook and workflow tools.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.