Veeva Vault Systems Analyst (Support & Administration) a month ago

NNIT; Philippines; Hybrid; PHP 960,000 - 1,440,000; Full time

Benefits offered by this job

13th month pay

Performance bonus (discretionary)

Medical allowance

HMO (Employee and Dependent)

Vacation leaves and sick leaves

Life insurance

Breakfast and fruits/snacks

Hybrid work setup

Flexible working hours

Job summary

NNIT Philippines is seeking an experienced IT systems professional to provide L2 support for Veeva Vaults and manage users, roles and permissions. You will advise on system improvements, handle escalation, and ensure changes are deployed and validated with each release.

The role requires cross-functional collaboration in a fast-paced, multi-cultural environment and strong communication skills. Responsibilities include reporting/dashboard creation, data loads and mappings, and ensuring

Qualifications

• Experience supporting Veeva system administration.
• Experience with Vault modules (Quality, CTMS, etc.).
• Experience with QA/QMS/CTMS/ETMF/RIMS/PromoMats/MedComms is a plus.
• Ability to quickly learn multiple IT systems.
• Strong written and verbal communication skills.

Responsibilities

• Provide L2 system support for Veeva Vaults.
• Manage system users, roles, and permissions.
• Provide advisory/consultant expertise and support.
• Drive continuous improvements by staying on top of new functionality.
• Serve as escalation point for issues and questions.
• Troubleshoot and fix system issues.
• Evaluate existing functionality and implement per business needs.
• Assist with creating reports and dashboards.
• Make system configuration and routine changes.
• Manage data loads (bulk upload of documents, users, metadata).
• Promote changes via deployments and change controls.
• Ensure Veeva environments are validated with each release and change.

Skills

L2 system support

QA/QMS/CTMS knowledge

Stakeholder management

Cross-functional teamwork

IT systems learning

Tools

Veeva Vault

Job description

Daily Responsibilities: Provide L2 system support for Veeva Vaults Manage system users, roles, and permissions

Provide advisory/consultant expertise and support Drive continuous improvements by staying on top of new functionality Serve as escalation point for issues and questions

Responsible for troubleshooting and fixing system issues Evaluate the existing functionality and implement per business needs Ensure quality and adaptation

Assist with creating reports and dashboards Make system configuration and routine changes Manage data loads (bulk upload of documents, users, metadata, fields on documents) and realignments (data mapping as part of configurations)

Promote changes by utilizing package deployments and change controls Ensure Veeva environments are validated every release and every change Required Experience:

Experience supporting Veeva System administration experience with

Veeva Vault (Vault Quality, Vault Clinical, Vault Regulatory) Experience supporting Quality, QMS, CTMS, ETMF, RIMS, PromoMats, MedComms

Technical Support / AMS experience Experience working with a multi-cultural team Highly Desired:

Life Science GxP experience Stakeholder management - Ability to confidently manage client requirements

Additional Skills: Ability to quickly learn multiple IT Systems and disperse information to others Ability to work in a cross-functional team in a fast-paced environment with minimal supervision

Excellent verbal, written, and communication skills Detail oriented

WHO WE ARE

NNIT is a leading provider of IT solutions to life sciences internationally, and to the public and enterprise sectors in Denmark. We focus on high complexity industries and thrive in environments where regulatory demands and complexity are high. We advise on and build sustainable digital solutions that work for the patients, citizens, employees, end users or customers.

We strive to build unmatched excellence in the industries we serve, and we use our domain expertise to represent a business first approach - strongly supported by a selection of partner technologies, but always driven by business needs rather than technology. NNIT consists of group company NNIT A/S and subsidiaries SCALES, Excellis Health Solutions and SL Controls. Together, these companies employ more than 1,700 people in Europe, Asia and USA.

NNIT Philippines NNIT Philippines builds on a decade of experience, and has a reputation for developing high quality enterprise level software solutions and support as a Microsoft Gold Certified Partner. NNIT Philippines is an integrated part of NNIT's global IT service delivery, including specializations in the development and maintenance of enterprise and eGovernment software solutions as well as IT infrastructure operations including network and server operations for NNIT's customers around the world.

• NNIT DLSP employees enjoy the following benefits upon joining: Competitive compensation
• 13th month pay Performance bonus (discretionary) Rice subsidy
• Communication allowance Clothing and laundry allowance Medical allowance (Employee and Dependent)
• HMO (Employee and Dependent/s) Life insurance Vacation leaves and sick leaves
• Emergency loan Year-end gift Wedding gift
• First baby gift Breakfast once a week Fruits, snacks / well-stocked pantry

Flexible working hours Hybrid set up