USRN Team Lead - Night Shift (Onsite Ortigas)

Our Clients; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Our Clients in the Philippines is seeking an experienced USRN Team Lead to guide a clinical team supporting UMR operations in a healthcare BPO environment. The role requires an active USRN license, Philippine RN license, and hands-on leadership to drive quality, coaching, and client satisfaction.

The position is onsite in Ortigas with a night shift, offering opportunities to mentor clinicians, optimize processes, and ensure adherence to InterQual and MCG guidelines.

Qualifications

• Active US Registered Nurse license; New York license preferred.
• Active Philippine Registered Nurse license.
• 3+ years of acute hospital experience, ER or OR preferred.
• 1+ year of Utilization Management Review (UMR) experience with InterQual and MCG.
• 2+ years of Team Lead experience in a healthcare BPO.

Responsibilities

• Lead and coach a team of clinicians to meet quality, productivity, and SLAs.
• Monitor operations for client requirements, regulatory standards, and policies.
• Provide clinical guidance on UMR cases using InterQual and MCG criteria.
• Conduct performance coaching, quality reviews, and feedback sessions.
• Manage attendance, scheduling, and workload distribution.
• Handle escalations and resolve operational and clinical issues promptly.
• Collaborate with Operations, Quality, Training, and Workforce Management to drive improvements.
• Prepare operational reports and communicate performance metrics to leadership.
• Foster a collaborative, patient-focused work environment.

Skills

Leadership

Coaching

Analytical thinking

English communication

Tools

Microsoft Office

Job description

Our Clients in the Philippines is seeking an experienced USRN Team Lead to guide a clinical team supporting UMR operations in a healthcare BPO environment. The role requires an active USRN license, Philippine RN license, and hands-on leadership to drive quality, coaching, and client satisfaction.

The position is onsite in Ortigas with a night shift, offering opportunities to mentor clinicians, optimize processes, and ensure adherence to InterQual and MCG guidelines.