US Healthcare Operations Team Lead (Night Shift)

TechNerds Solutions Inc.; Quezon City; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Competitive compensation

Learning opportunities

Team engagement events

Job summary

TechNerds Solutions Inc. is seeking an Operations Team Lead – US Healthcare to lead a team of representatives and drive performance metrics. The role emphasizes coaching, policy improvement, and collaboration with client success and operations managers.

Ideal candidates have 3+ years in BPO with at least 1 year in supervision, strong English skills, and the ability to work night shifts at the Quezon City location. Competitive benefits and learning opportunities are highlighted in the description.

Qualifications

• At least 3 years in the BPO industry with at least 1 year in a supervisory or team leadership capacity.
• Excellent verbal and written English language skills with strong business writing.
• Strong coaching, leadership and people management skills.
• Ability to collaborate effectively with employees across all levels and use different communication styles.
• Strong organizational, problem-solving and decision-making skills.
• Ability to manage work queues, monitor team performance and ensure service level requirements are met.
• Proficiency with Windows environment and MS Office applications.
• Willing to work on a night shift schedule.
• Willing to work at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.

Responsibilities

• Manage a team of representatives and provide coaching and development in accordance with their KPIs.
• Develop team capability by coordinating and/or conducting training and other development activities.
• Manage work queues and ensure adequate coverage to meet required service levels.
• Assist with the development and improvement of policies, processes, and reports related to team performance.
• Monitor team performance and identify opportunities for improvement to ensure operational targets and KPIs are achieved.
• Ensure team members adhere to company policies, procedures, and standards while upholding the company's culture.
• Address performance and behavioral concerns and carry out disciplinary actions in accordance with company policies and procedures.
• Collaborate with the Client Success Manager and/or Operations Manager on operational concerns, team performance, and business requirements.
• Perform other duties and responsibilities as may be assigned.

Skills

Verbal and written English

Leadership

Coaching

Collaboration

Organizational skills

Decision making

Problem solving

Night shift

Tools

MS Office

Windows OS

Job description

TechNerds Solutions Inc. is seeking an Operations Team Lead – US Healthcare to lead a team of representatives and drive performance metrics. The role emphasizes coaching, policy improvement, and collaboration with client success and operations managers.

Ideal candidates have 3+ years in BPO with at least 1 year in supervision, strong English skills, and the ability to work night shifts at the Quezon City location. Competitive benefits and learning opportunities are highlighted in the description.