Mental Health Care Secretary & Care Coordinator

Genfinity Philippines, Inc.; Makati; On-site; PHP 420,000 - 600,000; Full time

Job summary

Author Health in the Philippines seeks a Medical Secretary to provide virtual administrative and care coordination support to a multidisciplinary clinical team. You will manage patient scheduling, medical records, and communications with patients, families, and providers to ensure efficient care delivery.

This non-technical role requires RN eligibility or pharmacist license, strong organization, attention to detail, and the ability to work on US business hours from Makati on a full-time onsite

Qualifications

• Must hold Philippine RN license or be a licensed pharmacist.
• Strong organization and time management with deadlines.
• Familiar with medical, behavioral health terminology.
• Ability to maintain accurate patient records and document clearly.
• Experience in behavioral health and/or elder care preferred.
• Able to work Monday to Friday on US business hours and onsite in Makati.

Responsibilities

• Provide administrative support to the clinical team, including psychiatrists, nurse practitioners, and medical assistants.
• Coordinate with PCPs to obtain patient records and lab results.
• Assist with medication prior authorizations.
• Prepare patient charts and documentation for appointments.
• Distribute intake and follow-up notes to PCPs.
• Schedule and reschedule patient appointments.
• Support the delivery of high-quality, coordinated virtual care.
• Maintain efficient patient flow and support care plans.
• Process incoming and outgoing calls professionally.
• Interpret and follow written and verbal instructions, schedules, and procedures.
• Perform other duties and responsibilities as assigned.

Skills

Organizational skills

Time management

Medical terminology

Record-keeping

Behavioral health experience

Communication skills

Education

Philippine Registered Nurse License

Job description

Author Health in the Philippines seeks a Medical Secretary to provide virtual administrative and care coordination support to a multidisciplinary clinical team. You will manage patient scheduling, medical records, and communications with patients, families, and providers to ensure efficient care delivery.

This non-technical role requires RN eligibility or pharmacist license, strong organization, attention to detail, and the ability to work on US business hours from Makati on a full-time onsite