Urgently Hiring! Japanese-Speaking Client Support Specialist (40,000-60,000)

Bucket-T Solutions Inc.; Mandaue; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance bonus

13th month

Annual vacation & sick leave

Housing allowance

SSS PhilHealth Pag-IBIG

Annual sportsfest & outreach events

Promotion opportunities

Free coffee in the office

Job summary

CSP Travel and Tours in Cebu City, Philippines, is seeking a sharp, warm Japanese-speaking professional to be the voice of our brand. You will handle inbound and outbound client communications in Japanese and coordinate with tours and operations to make every client interaction feel effortless.

JLPT N2 or above (N1 preferred) is required; applicants must write, speak, and respond naturally in Japanese, including a self-introduction with their application.

Qualifications

• JLPT N2 or above (N1 preferred). Applicants must be able to write, speak, and respond naturally in Japanese. A self-introduction in Japanese is required with your application.

Responsibilities

• Handle inbound and outbound client communications in Japanese
• Respond to inquiries about tours, bookings, and travel arrangements
• Provide accurate, polished, and culturally appropriate support
• Coordinate with operations and tour teams on client requests
• Maintain client records and log interactions systematically
• Work flexibly including weekends and shifting schedules

Skills

JLPT N2+

Japanese speaking

Customer service

Education

Bachelor's degree

Job description

Your Nihongo is your superpower here. CSP Travel and Tours is a Japanese-owned company specializing in premium travel experiences for Japanese clients across Cebu and beyond. We're looking for a sharp, warm, and fluent Japanese-speaking professional to be the voice of our brand — someone who understands nuance, takes ownership, and makes every client interaction feel effortless. If you're JLPT-certified and ready to grow with a fast-moving team, we want to meet you.

Language requirement: JLPT N2 or above (N1 preferred). Applicants must be able to write, speak, and respond naturally in Japanese. A self-introduction in Japanese is required with your application.

What you'll do

• Handle inbound and outbound client communications in Japanese
• Respond to inquiries about tours, bookings, and travel arrangements
• Provide accurate, polished, and culturally appropriate support
• Coordinate with operations and tour teams on client requests
• Maintain client records and log interactions systematically
• Work flexibly including weekends and shifting schedules

Who we're looking for

• Filipino national with any Bachelor's degree
• JLPT N2 or above (N1 strongly preferred)
• Polite, accurate, and natural in written and spoken Japanese
• Patient, professional, and customer-first mindset
• Comfortable with shifting schedules and weekend work
• Travel or hospitality background is a big plus

What's in it for you

• Performance bonus + 13th month
• Annual vacation & sick leave
• Birthday leave (upon regularization)
• Housing allowance (if living alone)
• SSS, PhilHealth, Pag-IBIG
• Annual sportsfest & outreach events
• Opportunities for promotion
• Free coffee in the office