Trust & Safety Operations Lead — Empower Moderation Teams

Keywords Studios Manila; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO and Life Insurance

Paid Time Offs and CTO

Non-taxable Allowances

Annual Wellness Subsidy

Job summary

Keywords Studios Manila is seeking a Team Lead for Trust & Safety to manage and coach the Superheroes (T&S Moderators). You will oversee daily work, ensure quality, and report to the client, coordinating with the T&S Operations Manager to optimize resources and schedules.

The role focuses on supervising, coaching, and maintaining high standards in a fast-paced environment, driving client satisfaction and operational excellence.

Qualifications

• Strong observational skills, analytical and detail oriented.
• Strong leadership skills with proactive task escalation.
• Excellent organizational and interpersonal abilities.

Responsibilities

• Provide direction to team to ensure timely and knowledgeable responses.
• Identify workflow improvements to boost efficiency.
• Delegate tasks clearly and monitor project status.
• Mentor and coach team leads; oversee daily operations.
• Maintain quality and adherence to established standards.

Skills

Leadership

Problem solving

Organizational skills

Interpersonal skills

Analytical thinking

Education

Bachelor's degree

Tools

G Suite

Windows Suite

Job description

Keywords Studios Manila is seeking a Team Lead for Trust & Safety to manage and coach the Superheroes (T&S Moderators). You will oversee daily work, ensure quality, and report to the client, coordinating with the T&S Operations Manager to optimize resources and schedules.

The role focuses on supervising, coaching, and maintaining high standards in a fast-paced environment, driving client satisfaction and operational excellence.