Travel Operations Associate

MicroSourcing; Pasig; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Life insurance

Job summary

MicroSourcing is hiring a Travel Operations Associate in Ortigas, Pasig City (hybrid). The role focuses on loading pricing, itineraries, and supplier content, and collaborating with the sales team to create market-ready packages.

You will research destinations, verify contracts, and maintain accurate information across systems; involvement with WordPress and Tourplan is expected. The position emphasizes accuracy, responsiveness, and continuous improvement in travel products.

Qualifications

• Tourism/travel or related field preferred but not essential.
• Strong computer literacy including Word, Excel and web-based business systems.
• Sound numerical ability including pricing, margins, mark-ups and currency calculations.
• Strong written English and ability to present itinerary and product information clearly.
• Knowledge of Tourplan, WordPress or similar reservation/content-management systems advantageous.
• Familiarity with AI-assisted research and content tools would be useful, with outputs checked for accuracy.

Responsibilities

• Accurately load and maintain product pricing, itineraries, departures, allotments, booking conditions and supporting information in Tourplan, WordPress and other relevant systems.
• Read and interpret supplier tariffs, contracts and special offers, ensuring prices, margins, mark-ups and product information are correct.
• Work collaboratively with the Director and BTD sales team to develop new itineraries and packages that are fresh, market-driven, commercially viable and easy to sell.
• Research destinations, accommodation, transport, tours and experiences to support the development and improvement of BTD products.
• Liaise with suppliers to obtain and verify pricing, availability, product information and supporting content.
• Provide timely product and itinerary support to the sales team, including responding to questions and helping develop solutions for more complex enquiries.
• Keep the sales team informed of new products, special offers, important updates and changes.
• Maintain accurate and current information across internal systems, websites and sales documentation.
• Identify product gaps, errors and opportunities, and contribute practical ideas to improve products and internal processes.

Skills

MS Word

Excel

Pricing

Written English

Tourplan

WordPress

Tools

Tourplan

WordPress

Excel

Job description

Discover your 100% YOU with MicroSourcing!

Position: Travel Operations Associate

Work setup: Hybrid | Day shift

Location: Ortigas, Pasig City

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

Job Responsibilities

• Accurately load and maintain product pricing, itineraries, departures, allotments, booking conditions and supporting information in Tourplan, WordPress and other relevant systems.
• Read and interpret supplier tariffs, contracts and special offers, ensuring prices, margins, mark-ups and product information are correct.
• Work collaboratively with the Director and BTD sales team to develop new itineraries and packages that are fresh, market-driven, commercially viable and easy to sell.
• Research destinations, accommodation, transport, tours and experiences to support the development and improvement of BTD products.
• Liaise with suppliers to obtain and verify pricing, availability, product information and supporting content.
• Provide timely product and itinerary support to the sales team, including responding to questions and helping develop solutions for more complex enquiries.
• Keep the sales team informed of new products, special offers, important updates and changes.
• Maintain accurate and current information across internal systems, websites and sales documentation.
• Identify product gaps, errors and opportunities, and contribute practical ideas to improve products and internal processes.

Qualifications

• A qualification in tourism, travel, business, marketing or a related field is advantageous but not essential.
• Strong computer literacy, including Microsoft Word, Excel and web-based business systems.
• Sound numerical ability, including pricing, margins, mark-ups, discounts and currency calculations.
• Strong written English and the ability to present itinerary and product information clearly and accurately.
• Knowledge of Tourplan, WordPress or similar reservation and content-management systems is advantageous.
• Familiarity with AI-assisted research and content tools would also be useful, provided the candidate understands that all outputs must be checked for accuracy.

Competencies/Personality Traits

• Commercially aware and interested in what makes a travel product attractive, competitive and easy to sell.
• Customer and sales focused, with the ability to consider products from the traveller's and sales consultant's perspective.
• Curious and enthusiastic about travel, destinations and developing new product ideas.
• Able to contribute ideas confidently while remaining receptive to feedback and direction.
• Excellent organisation and time management skill
• Demonstrate interpersonal skills and be a team player
• Ability to multitask and set priorities in a fast paced environment
• Ability to display techniques to check prices, margins and mark-ups
• Possess problem solving and resolution skills
• High level of computer literacy ie Microsoft, Excel
• Goal orientated working to achieve deadlines
• Ability to follow company guidelines and procedures and to maintain company standards
• Be responsible and accountable
• Maintain a polite and professional manner and tone in all communications
• Flexible to deal with changes
• Motivated, punctual, self starter with the ability to work independently without supervision.
• Honest, trustworthy and reliable.
• Engaging and enthusiastic personality
• Positive, practical and solutions focused.

Prior Experience

• Previous experience in travel product, reservations, operations, itinerary planning, contracting or travel sales is highly desirable.
• Experience researching and developing itineraries or travel packages would be an advantage.
• Experience interpreting supplier tariffs and converting them into customer-facing prices and packages.
• Experience with detailed data entry or loading complex information into reservation, inventory or content-management systems.
• Experience supporting a sales team or working in a commercially focused environment.
• Experience preparing clear itinerary descriptions and customer-facing travel content.
• Tourplan, WordPress and advanced Excel experience are advantageous but can be trained.
• First-hand destination knowledge of Croatia, Scandinavia, Sri Lanka, India or BTD's other core destinations would be advantageous but is not essential.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply