Travel Industry Systems Analyst & QA Specialist

American Express Global Business Travel (GBT); Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Courses access to learning platform

Inclusive culture

Job summary

American Express Global Business Travel (GBT) in Manila is seeking a competent Business Systems Analyst to support application testing, validation, and backlog management. The role focuses on collaborating with development teams to bring new functionality to life and to document processes and user stories.

You will contribute to release planning, incident management, and creating BRDs and process maps, leveraging Confluence, JIRA, and Microsoft Office.

Qualifications

• At least 3 years of Business Systems Analyst experience or the equivalent.
• Solid travel industry background.
• Hands-on experience with online booking tool.
• Demonstrated experience writing test cases and QA/UAT testing.
• Proficiency in creating business documentation (BRDs, user stories, process maps, etc).
• Strong analytical and problem-solving skills with keen attention to detail.
• Proficiency in Microsoft Office suite, Confluence and JIRA.
• Experience in GDS and Travel Industry.
• Excellent oral and written communication skills.
• Scheduling flexibility to support product releases.
• Ability to work under minimal direction.
• Comfortable working in a dynamic team environment.
• Building and maintaining relationships with relevant support teams.
• Loves to document!
• Passionate about exploring process improvements.
• Working closely with a development team to bring new functionality to life.

Responsibilities

• Application testing (front-end UI and back-end API)
• Application validation for bug fixes and new functionality/enhancements
• User story creation and prioritization
• Assist with managing a product backlog
• Attend internal meetings with collaborators for various projects
• Release planning
• Incident management
• Defining and recording guidelines

Skills

QA/UAT testing

Analytical thinking

Communication

Documentation

Team collaboration

Scheduling

Problem solving

Tools

Confluence

JIRA

Microsoft Office

AI

Job description

American Express Global Business Travel (GBT) in Manila is seeking a competent Business Systems Analyst to support application testing, validation, and backlog management. The role focuses on collaborating with development teams to bring new functionality to life and to document processes and user stories.

You will contribute to release planning, incident management, and creating BRDs and process maps, leveraging Confluence, JIRA, and Microsoft Office.