Travel Experience Counselor II

American Express Global Business Travel; Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel in Manila, Philippines, is hiring a Travel Experience Counselor II to deliver outstanding service to corporate clients. You will arrange travel, research options, and ensure policy compliance in a fast-paced 24/7 Traveler Care environment.

The role requires native GDS skills (Sabre, Amadeus) and at least 3 years in travel. Onsite in McKinley, Taguig with weekend rotation and dynamic training, career growth, and inclusive benefits.

Qualifications

• Minimum of 3 years' experience in the travel industry
• Native GDS expertise (Sabre, Amadeus)
• Preferably corporate travel experience
• Excellent written and verbal communication
• Attention to detail and integrity

Responsibilities

• Advise and arrange travel for corporate business customers
• Conduct analysis and research on travel options and proactively anticipate traveler needs
• Arrange domestic and international business travel across air, rail, and accommodations
• Use GDSs (Sabre, Apollo, Galileo, Amadeus)
• Ensure compliance with travel policy and provider policies
• Use positive telephone service techniques and handle special requests
• Collaborate with the team to coach, mentor, and improve service levels

Skills

Travel industry experience

Customer service

Professional communication

Attention to detail

Teamwork

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Manila, Philippines

Full time

J-85817

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Experience Counselor II, you’ll join our highly skilled team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Minimum of 3 years' experience in the travel industry
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Amadeus)
• Preferably with corporate travel experience
• Ticketing background is a plus
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. This role requires flexibility in schedule, rotation and working on weekends (works onsite 5 days a week at our office in McKinley, Taguig).

Location

Manila, Philippines

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!