Transportation Operations Specialist (LTL, FTL & Ground Expedite)

Expedock; Philippines; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

HMO & Leave Credits

Supportive Remote Environment

Structured Onboarding & Training

Job summary

Expedock offers a fully remote logistics role with a night shift (PHT) schedule. You will engage with carriers to initiate GPS tracking, troubleshoot connections to ELD/TMS, and ensure accurate delivery and documentation for shipments.

Ideal candidates have 2–3 years in logistics, hands-on LTL/FTL/Ground Expedite, strong customer service, and proficiency in TMS and Office tools. Experience with CargoWise, SAP, or Turvo is a plus.

Qualifications

• 2-3 years of industry-related experience in logistics, transportation, or freight forwarding.
• Hands-on experience with Domestic LTL, Truckload (FTL), and Ground Expedite.
• Strong customer service skills and the ability to manage communication professionally.
• Working knowledge of freight forwarding procedures, regulations, and departments.
• Experience with TMS and Microsoft Office Suite (Excel, Outlook).
• Experience with CargoWise, SAP, or Turvo is a plus.
• Excellent attention to detail, time management and problem-solving.

Responsibilities

• Engage with vendors and carriers to initiate GPS tracking for shipments.
• Troubleshoot issues, request ELD/TMS connections, and access customer TMS portals.
• Respond to customer and carrier inquiries by phone and email.
• Ensure timely and accurate delivery of cargo to key customers.
• Verify shipment documents (bills of lading, etc.) are complete.
• Oversee collection and delivery activities for key clients.
• Schedule and trace shipments from pickup to delivery with accuracy.
• Coordinate Domestic Ground Expedite shipments with carriers and dispatchers.
• Process transportation documentation with attention to detail and compliance.
• Fulfill additional responsibilities as needed by management.

Skills

Logistics experience

Customer service

Time management

Problem solving

Independent work

Tools

CargoWise

SAP

Turvo

Microsoft Excel

Job description

About Expedock

Expedock is a tech-enabled workforce augmentation platform leveraging top 1% offshore talent and technology to help businesses scale efficiently.

Schedule: Night Shift (9 PM - 6 AM) (Sunday - Thursday / Monday - Friday) PHT

Location: Fully Remote (WFH)

What You'll Do

• Engage directly with vendors and carriers, including dispatchers, to initiate GPS-based tracking for both FTL and LTL shipments.
• Troubleshoot technical issues, initiate ELD and TMS connection requests, and access customer TMS portals to post shipment updates.
• Respond promptly and professionally to customer and carrier inquiries via phone and email.
• Ensure the timely and accurate delivery of cargo to key customers.
• Verify that all shipment documentation is accurate and complete, including bills of lading and other supporting materials.
• Oversee collection and delivery activities on behalf of key clients.
• Schedule and trace customer shipments from pickup to delivery, ensuring accuracy in all domestic transportation records.
• Coordinate and monitor Domestic Ground Expedite shipments, ensuring timely pickups and deliveries through proactive communication with carriers and dispatchers.
• Process transportation documentation with great attention to detail and compliance.
• Fulfill other responsibilities as assigned by management on a day-to-day basis.

What You Need

• 2-3 years of industry-related experience in logistics, transportation, or freight forwarding.
• Hands-on experience with Domestic LTL, Truckload (FTL), and Ground Expedite is required.
• Strong customer service skills and the ability to manage communication professionally and efficiently.
• Working knowledge of freight forwarding procedures, regulations, and departments.
• Proficiency in desktop and web applications, including Transportation Management Systems (TMS) and Microsoft Office Suite (Excel, Outlook).
• Experience with systems such as CargoWise, SAP, or Turvo is a plus.
• Excellent attention to detail, time management, and problem-solving skills.
• Ability to work independently, exercise sound judgment, and manage multiple shipments with minimal supervision.
• Experience with Domestic Air Freight is a plus.

Why Expedock

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leave credits after your third month of engagement.
• Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
• Seamless Onboarding & Training: Get up to speed quickly with structured onboarding and client-specific training designed to help you become a subject matter expert in your assigned workflows.