Training Specialist - People and Organization/ L&D

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 614,000 - 837,000; Full time

Job summary

DSV - Global Transport and Logistics is seeking an Learning Administrative Specialist to provide front-line support for global leadership development programs and LMS management. You will coordinate enrollment, scheduling, reporting, and vendor communication while aligning with regional HR and IT teams.

The role emphasizes data accuracy, program administration, and effective communication across employees, managers, and executives in a global, fast-paced environment.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.
• Over 2 years of experience in Learning, Training, or HR-related area with LMS exposure.
• Intermediate to advanced Microsoft Office knowledge (Word, Outlook, Excel, PowerPoint).
• Knowledge of SharePoint and ServiceNow is desirable for documentation and case management.
• Excellent English communication; a second language is a plus.
• Positive can-do attitude, detail-oriented, and customer oriented.
• Strong analytical skills and ability to handle multiple projects.

Responsibilities

• Provide learning administrative and specialist support across two focus areas: global Leadership Development programs and LMS administration.
• Act as first point of contact for employees, managers, and stakeholders; support program delivery, participant administration, reporting, and platform operation.
• Provide 1st level support for employees in leadership programs: inquiries, enrollment, rescheduling, and cancellations.
• Plan, execute, monitor and evaluate global learning programs; coordinate with vendors and stakeholders.
• Support global LMS operations, including local LMS administration and data handling.
• Collaborate with global HR, IT, and regional teams to improve LMS use and data accuracy.
• Manage LMS hubs; update schedules, brochures, and guides; troubleshoot issues.
• Prepare and analyze reports; manage course descriptions and program catalogue.

Skills

English communication

Analytical skills

Detail oriented

Independent & collaborative

Education

Bachelor's degree in HR / Business / IS

Tools

MS Office

SharePoint

ServiceNow

PowerBI

PowerApps

Job description

Overview Of The Role

Provide learning administrative and specialist support across two focus areas: (1) global Leadership Development programs, including Leadership Academy, Leadership Fundamentals, Coaching, Spotlights, and the Global Leadership Program and (2) support for the Learning Management System (LMS) together with local LMS administration. Establish a proactive communication among customers in the respective region or country of assignment.

Job Req Number: 123507

Time Type: Full Time

JOB DETAILS

Overview Of The Role

Provide learning administrative and specialist support across two focus areas: (1) global Leadership Development programs, including Leadership Academy, Leadership Fundamentals, Coaching, Spotlights, and the Global Leadership Program and (2) support for the Learning Management System (LMS) together with local LMS administration. Establish a proactive communication among customers in the respective region or country of assignment.

The role acts as a first point of contact for employees, managers, and stakeholders across both areas - supporting program delivery, participant administration, reporting, and platform operation - while working closely with global and regional P&O and IT stakeholders.

Specific Tasks And Responsibilities

• Leadership Program Support
• Provide 1st level support for employees participating in the global leadership programs, including inquiries, enrollment, rescheduling, interest list, and cancellations
• Participate in the planning, execution, monitoring and evaluation of these global learning programs.
• Vendor coordination including seat capacity monitoring and communication.
• Closely collaborate with global and regional stakeholders.
• Global Program/L2/L3 LMS Support & Local Administration
• Responsible for the global support of the Learning Management System.
• Close collaboration with various global People & Organization (HR) departments and the relevant IT department.
• Responsibility for the Global HR Application & Data Experts community.
• Processing support requests for relevant systems.
• Identify, define, and align actions to improve and further enhance platform use and operation.
• Understand and consider the general/key business requirements and statutory/regulatory rules in relevant regions/countries and ensure that system design/implementation supports these (e.g. data protection).
• Maintain learning hubs in LMS for global programs in terms of updating the training schedule, brochures and guides.
• Perform LMS troubleshooting for issues raised by employees, managers, and Stakeholders.
• Shared Responsibilities between A&B Sections
• Prepare and analyse reports requested by various Stakeholders.
• Adapting and maintaining program catalogue (incl. course descriptions).
• Administer the end-to-end training process: from attendance list to updating relevant databases and measurement of feedback (QA), impact and return on expectations.
• Collect Feedback. Adjust and send out feedback surveys. Collect and summarize results.
• Partner with local/regional/global stakeholders to provide solutions to challenges that might appear.
• Perform other tasks given by the manager.

Primary Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field.
• Over 2 years of experience in Learning, Training, or another HR-related area, including hands-on experience with Learning Management Systems, document management tools such as SharePoint, and case management tools such as ServiceNow.
• Intermediate to Advanced Microsoft Office knowledge (Word, Outlook, Excel, PowerPoint).
• Knowledge of other MS Apps such as MS Forms, PowerBI, PowerApps (desirable).
• Excellent English communication skills (a 2nd language is a plus).
• You have a positive can-do attitude, detail and are customer oriented.
• Strong analytical skills, able to handle multiple projects at the same time.
• Able to communicate clearly and concisely with a range of key stakeholders, including senior executives.
• Ability to absorb, validate and process different sources of information.
• High level of attention to detail.
• You have a positive can-do attitude, detail and are customer oriented.
• Ability to work independently, as well as collaboratively in a global team environment.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

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