Training Specialist

Manulife/John Hancock; Quezon City; Hybrid; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Hybrid work arrangement

Equal Opportunity Employer

Flexible environment

Job summary

Manulife/John Hancock in the Philippines is seeking a Training Specialist to collaborate with Canada Retirement Operations to identify training needs and map annual plans for internal teams.

You will facilitate product and process training for new hires and cross-training globally using instructor-led, hands-on, coaching, and mentoring methods, and you will develop curricula and glide paths while maintaining staff knowledge inventories.

Qualifications

• At least one to two years of experience in Canada Retirement Operations.
• Excellent training delivery skills, including in-person or virtual instructor-led sessions, hands-on training, and coaching.

Responsibilities

• Collaborate with Canada Retirement Operations to identify training needs and map out annual training plans for internal teams.
• Facilitate product and process training for new hires and cross-training globally using varied facilitation methods.
• Develop and implement training curriculum, training plan and production glide paths.
• Make recommendations to improve and maintain staff knowledge inventory based on sound data.
• Update and maintain training documentation in line with policies and procedures.
• Manage the training queues effectively, to ensure that no work falls out of TAT.

Skills

Training delivery

Curriculum development

Time management

Analytical thinking

Coaching

Tools

PowerPoint

MS Office

LMS

Job description

Position Responsibilities:Collaborate with Canada Retirement Operations to identify training needs and map out annual training plans for internal teamsFacilitate product and process training for new hires and cross-training globally using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching, and mentoringDevelop and implement training curriculum, training plan and production glide pathsMake recommendations to improve and maintain staff knowledge inventory based on sound dataUpdate and maintain training documentation in line with policies and proceduresManage the training queues effectively, to ensure that no work falls out of TAT.Required Qualifications:At least one to two years of experience in Canada Retirement OperationsExcellent training delivery skills, including the ability to facilitate product and process training using various methods such as in-person or virtual instructor-led sessions, hands-on training, and coachingPreferred Qualifications:Knowledge of adult learning principles and methodologies is an advantage.Ability to develop and implement training curricula and plans, making recommendations to improve staff knowledge based on data.Strong organizational, work management, and time management abilities, with the capability to manage training queues effectively to meet turnaround timesStrong professionalism, work ethics, analytical and problem-solving skills, and proficiency in MS Office (particularly PowerPoint); familiarity with e-learning software is an assetWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Working ArrangementHybrid