Training Specialist

Jobtailor; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Empowerment to learn and grow

Supportive and inclusive work environment

Flexibility in work arrangements

Job summary

A leading financial services provider is looking for a Training Specialist in Quezon City, Philippines, to manage training programs for new hires and existing staff. The ideal candidate will facilitate skill-based training, identify improvement opportunities, and ensure employee development. Required qualifications include proficiency in MS Office and excellent communication skills. This hybrid role offers a flexible environment and support for personal growth.

Qualifications

• Must meet or exceed job expectations in the current role.
• No attendance issues or disciplinary action.
• Comfortable running large classroom training.

Responsibilities

• Handle new hire and cross-training programs.
• Facilitate skill-based training sessions on various topics.
• Identify opportunities for training improvements.

Skills

Knowledge in MS Office Applications

Excellent verbal and written communication skills

Excellent presentation skills

Leadership and team building

Analytical and problem-solving skills

Job description

The Training Specialist handles training for the specific team they support new hire, cross training and refreshers. Facilitates employee development by delivering training programs focused on operational processes.

Position Responsibilities

• Handle New Hire and cross-training Program
• Facilitate skill-based training sessions on various topics such as technical or system enhancements, product information and procedural updates
• Identify opportunities for training and process improvement recommendations
• Maintain and update database of all training materials
• Act as product and process knowledge resource/subject-matter-expert
• Assist in evaluation of workflow of new processes
• Provide processing support as necessary
• Review employee performance and learning
• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.

Required Qualifications

• Candidate must meet or exceed job expectations in his/her current role
• Candidate should not have any attendance issues or any disciplinary action
• Knowledge in MS Office Applications (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Excellent presentation skills and should be comfortable running a large classroom training.

Preferred Qualifications

• Well-versed in Instructional Design
• Excellent leadership, team building, and management skills
• Able to analyze problems and strategize for better solutions
• Strong technical, analytical, organizational, and problem-solving skills
• Advanced research skills
• Must know how to coach staff who have performance issues.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Working Arrangement

混合式