Training Programs Lead & Curriculum Coach

EXL Talent Acquisition Team; Pasay; On-site; PHP 360,000 - 480,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a Training professional to coordinate program requirements, coach trainers, and develop materials for ongoing initiatives. The role involves facilitating classes, measuring training effectiveness, and strengthening bench resources through apprenticeship programs.

You will protect client confidentiality, ensure policy compliance, and foster a positive work environment while communicating with diverse audiences across projects.

Qualifications

• Minimum of 1 year Insurance or Healthcare experience is required.
• IJP open to all Lead Assistant Managers.
• Internal candidates must have 24 months tenure in EXL and in the current role.
• Attendance and reliability must be without issues.

Responsibilities

• Oversee or coordinate training requirements for the program and its projects.
• Monitor, coach and mentor trainers to develop required skill sets.
• Develop training materials, activities and assessments.
• Facilitate training classes as needed.
• Gather, measure and analyze data to gauge training effectiveness.
• Conduct trainer interviews and strengthen bench resources via Training Apprenticeship Program.
• Protect confidentiality of client and adhere to company policies.
• Create a positive work environment by acknowledging contributions and offering assistance.
• Ensure compliance with internal policies, external regulations and information security standards.

Skills

Communication

Coaching

Organization

Training delivery

Data analysis

Customer service

MS Office

Process knowledge

Team collaboration

Education

College degree (Nursing / Psychology / Mass Communications / Education)

Tools

Excel

PowerPoint

Word

Job description

EXL Talent Acquisition Team is seeking a Training professional to coordinate program requirements, coach trainers, and develop materials for ongoing initiatives. The role involves facilitating classes, measuring training effectiveness, and strengthening bench resources through apprenticeship programs.

You will protect client confidentiality, ensure policy compliance, and foster a positive work environment while communicating with diverse audiences across projects.