Training Coordinator

OpsArmy; Taguig; Remote; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Full-time remote work

Growth within training and operations

Exposure to onboarding and process-imr

Advancement into leadership roles

Collaborative, fast-paced environment

Job summary

OpsArmy is seeking a highly organized Training Coordinator to manage day-to-day employee training and onboarding. You will coordinate training cohorts, track progress, and ensure new hires have access and resources from start date. The role emphasizes accuracy in records, up-to-date materials, and strong communication with trainers and team leads.

Remote-based position with overlap into U.S. EST hours; experience with LMS platforms and Google Sheets is a plus.

Qualifications

• 2+ years coordinating training, onboarding, or learning programs.
• Excellent written and spoken English.
• Proficient with Google Sheets or similar spreadsheet tools.

Responsibilities

• Coordinate Training Cohorts: schedule incoming groups and ensure access and resources before start date.
• Track Trainee Progress: maintain records of attendance, progress, assessments, and completion.
• Maintain Training Materials: keep materials, guides, and resources current and accurate.
• Coordinate Trainer Support: provide trainers with updated materials, schedules, and trainee data.
• Support Team Lead Training: aid in organizing training for new team leads and sessions as needed.
• Maintain Training Records: ensure trainee records are complete and well organized.
• Gather Feedback: collect feedback and identify material and process improvements.
• Resolve Training Issues: anticipate issues and coordinate solutions to minimize delays.

Skills

Training coordination

Cohort scheduling

Documentation & recordkeeping

Spreadsheet proficiency

Facilitation & presentation

Written & verbal communication

Organization & time management

Problem-solving

Process improvement

Tools

Google Sheets

Google Classroom

Job description

Training Coordinator

Job Type: Full-time
Work Setup: Remote
Schedule: Full-time; must have availability to overlap with U.S. Eastern Time (EST) business hours

About the Role

We are looking for a highly organized Training Coordinator to manage the day-to-day operations of employee training and onboarding.

The Training Coordinator will coordinate training cohorts from the time a new hire's start date is confirmed through the completion of training. This includes scheduling cohorts, coordinating trainers, tracking trainee progress, maintaining training materials, and ensuring new hires have the resources they need to begin successfully.

Key Responsibilities

• Coordinate Training Cohorts: Schedule incoming training groups, coordinate trainers, and ensure new hires have the necessary access, equipment, and resources before their start date.
• Track Trainee Progress: Maintain accurate records of attendance, training completion, assessments, and overall progress. Identify and flag trainees who may be falling behind.
• Maintain Training Materials: Keep training materials, assessments, guides, and related resources accurate and up to date.
• Coordinate Trainer Support: Provide trainers and team leads with updated materials, schedules, and trainee information.
• Support Team Lead Training: Help organize and standardize training for newly promoted team leads and facilitate training sessions when needed.
• Maintain Training Records: Ensure trainee and training records are complete, accurate, and properly organized.
• Gather Feedback: Collect trainee and trainer feedback and identify opportunities to improve training materials and processes.
• Resolve Training Issues: Proactively identify potential issues before training begins and coordinate solutions to minimize delays or disruptions.

Required Qualifications

• 2+ years of experience coordinating training, onboarding, or learning programs.
• Strong organizational and time-management skills, with the ability to manage multiple training cohorts simultaneously.
• Excellent written and spoken English.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency with Google Sheets or similar spreadsheet tools.
• Comfortable facilitating training sessions or presentations when needed.
• Strong communication and follow-up skills.
• Ability to work independently and proactively identify and resolve issues.
• Ability to work a schedule that overlaps with U.S. Eastern Time business hours.

Preferred Experience

Experience in any of the following is an advantage:

• Medical records, healthcare, or HIPAA-regulated environments
• BPO or operations environments
• High-volume employee onboarding
• Developing training materials, quizzes, job aids, or tutorials
• Learning Management Systems (LMS)
• Google Classroom or similar training platforms

Key Skills

• Training and onboarding coordination
• Cohort scheduling and management
• Training documentation and recordkeeping
• Spreadsheet and tracker management
• Facilitation and presentation
• Strong written and verbal communication
• Organization and attention to detail
• Problem-solving and follow-through
• Process improvement

What We Offer

• Full-time remote work
• Opportunity to develop and grow within training and operations
• Exposure to training coordination, onboarding, and process improvement
• Opportunities for advancement into training leadership or broader operations roles
• A collaborative, fast-paced work environment