Training - Assistant (Proctor)

Everise; Taguig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Everise in Metro Manila is seeking an Assistant – Training Proctor to provide administrative and operational support for training classes, monitor attendance, maintain reports, and assist trainers and trainees. You will handle attendance tracking, NCNS/MIA outreach, camera compliance, IT support tickets, payroll support, and cross‑functional coordination to keep training programs running smoothly.

The role requires strong communication, reliability, and the ability to work across IT, HR, payroll

Qualifications

• At least high school graduate.
• Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word.
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills.
• Ability to speak in front of medium to large sized groups of people.
• Schedule Flexibility.
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Provide administrative support to US Trainers by maintaining training trackers and schedules; recording attendance and preparing training reports; supporting email communications and training documentation.
• Monitor learner attendance by tracking attendance daily; calling learners who are NCNS (No Call, No Show) or MIA (Missing in Action) to verify their status; documenting absences and sending outreach emails when required.
• Monitor camera compliance by ensuring learners remain on camera during training; following up with learners who are not camera-compliant; auditing learner photos during training to verify identity and help prevent fraudulent attendance.
• Provide technical support by: performing basic troubleshooting; assisting with Workday password resets, MFA concerns, and basic system issues; creating, monitoring, and following up on IT support tickets through resolution.
• Support payroll administration by: maintaining accurate attendance and timekeeping records; tracking trainer and learner attendance used for payroll processing; ensuring payroll-related documentation is complete and accurate.
• Coordinate with the Training, IT, HR, Payroll, and Operations teams to ensure training activities run smoothly.
• Maintain accurate documentation, reports, and training records while ensuring compliance with internal processes.
• Support multiple training classes by providing rotating coverage across assigned classes throughout the shift.

Skills

Communication

Public speaking

Customer service

Facilitation

MS Office

Attendance reliability

Leadership

Education

High school diploma

Tools

PowerPoint

Excel

Word

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose

The Assistant – Training Proctor provides administrative and operational support to training classes by monitoring attendance, maintaining reports, supporting trainers and trainees, and ensuring smooth daily training operations.

Job Description

• Provide administrative support to US Trainers by: maintaining training trackers and schedules; recording attendance and preparing training reports; supporting email communications and training documentation.
• Monitor learner attendance by: tracking attendance daily; calling learners who are NCNS (No Call, No Show) or MIA (Missing in Action) to verify their status; documenting absences and sending outreach emails when required.
• Monitor camera compliance by: ensuring learners remain on camera during training; following up with learners who are not camera-compliant; auditing learner photos during training to verify identity and help prevent fraudulent attendance.
• Provide technical support by: performing basic troubleshooting; assisting with Workday password resets, MFA concerns, and basic system issues; creating, monitoring, and following up on IT support tickets through resolution.
• Support payroll administration by: maintaining accurate attendance and timekeeping records; tracking trainer and learner attendance used for payroll processing; ensuring payroll-related documentation is complete and accurate.
• Coordinate with the Training, IT, HR, Payroll, and Operations teams to ensure training activities run smoothly.
• Maintain accurate documentation, reports, and training records while ensuring compliance with internal processes.
• Support multiple training classes by providing rotating coverage across assigned classes throughout the shift.

Qualifications

• At least Highschool graduate
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.