Trainer

Wipro Philippines Inc.; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Wipro Philippines Inc. is seeking a Trainer in Quezon City, Manila. The role focuses on delivering comprehensive training programs, coaching, and ensuring compliance with SOPs.

You will collaborate with cross-functional teams to develop new content and monitor performance across batches. The ideal candidate has 1–3 years of training experience, with strong communication skills and the ability to transfer knowledge effectively.

Qualifications

• Experience in designing and delivering training programs.
• Knowledge of SOPs, policies, and onboarding processes.
• Ability to track training metrics and measure effectiveness.

Responsibilities

• Demonstrated mastery of FBB policies, procedures, SOPs, and training requirements, including upsell and cross-sell techniques.
• Assign pre-study work as defined by client and training program.
• Complete tracking and reporting tasks accurately and on time.
• Communicate trainee status updates to Training Manager (attendance, scores, factors).
• Conduct client/process-related trainings, including vitality sessions and ad hoc topics.
• Deliver training to new and existing team members on SOPs and processes.

Skills

Training

Job description

Job Title:Trainer

City:Quezon City

State/Province:Manila

Posting Start Date:8/17/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Roles and Responsibilities

• Demonstrated complete mastery of all FBB policies, procedures, SOPs, and training requirements, including upsell and cross-sell techniques, with the ability to coach and transfer knowledge effectively.
• Assign appropriate pre-study work, as defined by client and individual training organization.
• Consistently and thoroughly complete required tracking and reporting tasks.
• Communicate “Trainee at Risk” updates to the Training Manager (attendance, assessment scores, success factors, activity results, etc.).
• Conduct outlier, Vitality, and ad hoc client/process-related trainings.
• Support service levels by being productive whenever required.
• Deliver training to new and existing team members on SOPs.
• Collaborate with cross-functional teams to design and develop new training content.
• Monitor calls (both recorded and live) for Soft Skills, Process, and Compliance parameters.
• Provide targeted coaching and feedback to enhance agent performance.
• Analyze audit, compliance, communication, and process-related data to prepare and implement actionable improvement plans.
• Keep advisors on the floor updated on new process changes, updates, and improvement initiatives. (If “Floor Advisors” refers to peer mentors or floor support staff, consider clarifying this role distinction in the job description.)
• Attend all calibration calls and monthly touch-base sessions with the Program Trainer.

Mandatory Skills: Training. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.