Trainee - Technical Support

Poging Tech; Philippines; On-site; PHP 15,000 - 18,000; Part time

Benefits offered by this job

OJT 240 hours

Work from home setup

Job summary

Poging Tech is offering a Trainee - Technical Support position for college students in the Philippines. This OJT role focuses on learning how to diagnose and resolve client issues across email, chat, and phone support.

You will work with experienced professionals to strengthen problem-solving, communication, and product knowledge while contributing to knowledge base resources and troubleshooting guides.

Qualifications

• Enrolled in a college/university pursuing CS/IT or related field.
• Strong interest in technology and troubleshooting.
• Good communication in English and Filipino.
• Willing to work from home with own setup.

Responsibilities

• Learn to diagnose and resolve technical issues reported by clients via email, chat, and phone.
• Collaborate with senior support staff to understand and troubleshoot software/hardware problems.
• Assist clients in navigating products with clear, user-friendly guidance.
• Document and maintain detailed records of customer interactions and resolutions.
• Participate in training sessions to enhance technical skills and customer service techniques.

Skills

Analytical thinking

Communication skills

Education

Pursuing CS/IT degree

Tools

Windows OS

macOS

Linux

Job description

Summary

As a Trainee in the Technical Support team, you will gain practical experience in providing technical assistance to our clients. This role is designed for college students who are passionate about technology, troubleshooting, and customer service. You will work closely with our experienced support professionals, learning the ropes of technical problem-solving, communication, and client engagement.

WE NEED YOU

Trainee - Technical Support

Philippines / OJT (240 hours minimum)

Summary

As a Trainee in the Technical Support team, you will gain practical experience in providing technical assistance to our clients. This role is designed for college students who are passionate about technology, troubleshooting, and customer service. You will work closely with our experienced support professionals, learning the ropes of technical problem-solving, communication, and client engagement.

This is a unique opportunity to apply classroom knowledge in a real-world setting and develop essential skills for a future career in technical support.

Responsibilities

• Learn to diagnose and resolve technical issues reported by clients via various channels, such as email, chat, and phone.
• Collaborate with senior support staff to understand and troubleshoot complex software and hardware problems.
• Assist clients in navigating our products, providing clear instructions and guidance in a user-friendly manner.
• Document and maintain detailed records of customer interactions, technical issues, and resolutions.
• Participate in training sessions to enhance your technical skills, product knowledge, and customer service techniques.
• Contribute to the development of support resources, such as knowledge base articles and troubleshooting guides.
• Develop effective communication skills to deliver technical information to both technical and non-technical clients.
• Work closely with cross-functional teams to elevate and resolve critical technical issues.

Requirements

• Currently enrolled in a college or university pursuing a degree in Computer Science, Information Technology, or a related field.
• A strong interest in technology and a desire to learn about software and hardware troubleshooting.
• Loves solving problem and an analytical person.
• Effective communication skills, both written and verbal (Filipino and/or English).
• Strictly follows the Standard Operating Procedures.
• A customer-centric approach with a passion for helping others.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with operating systems (Windows, macOS, Linux) and basic networking concepts is a plus.
• PHP 1,500.00/monthly allowance.
• Work from Home setup. (You need to have your own computer and good internet connection.)
• Practical experience in technical support within a professional setting.
• Mentorship from experienced technical support professionals.
• Flexible work hours to accommodate your college schedule.
• Exposure to a wide range of technical issues, challenges and in-demand tech tools.
• The potential for future full-time employment or internship opportunities with the company.