Top Call Centers hiring for Customer Service Representative. Salary upto 25K-35K.

Gratitude Jobs Ahead HR Inc; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider in Tarlac City is seeking an experienced Customer Service Representative to deliver exceptional service through phone, email, and chat. Candidates should possess a Bachelor's degree and have 5-10 years of customer service experience. You will assist customers with inquiries and complaints, document interactions, and collaborate with team members to enhance service processes. Strong communication and interpersonal skills are essential for success in this fast-paced environment.

Qualifications

• 5–10 years of relevant experience in customer service.
• Ability to resolve customer issues efficiently and effectively.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and support.
• Document and track customer interactions in the CRM system.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and support regarding products and services.
• Document and track customer interactions and troubleshooting steps in the CRM system.
• Collaborate with team members to improve customer service processes and share feedback.
• Maintain a positive and professional demeanor in all customer interactions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–10 years of relevant experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to resolve customer issues efficiently and effectively.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Working Conditions: Comfortable working in a fast-paced environment.