Tool & Hardware Store Team Lead – Retail Ops

INGCOPH TRADERS INC; General Santos; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

2-Weeks Training Program at HeadOffice

Free Accommodation during training

Free Round-Trip Travel expenses for培训

Product knowledge training

Sales and customer service training

Career growth opportunities

Hands-on learning experience

Opportunity to build a career

Job summary

INGCO is seeking an Officer in Charge to oversee store operations at the Philips area. You will lead shifts, coach staff, ensure policy and safety compliance, and drive sales through customer engagement and product demos.

The role requires 1–2 years in retail or hardware, strong leadership and communication, and willingness to train at the INGCO Head Office in South Caloocan City. Weekend work may be required as part of the schedule.

Qualifications

• College level; leadership or technical training is an advantage.
• 1–2 years of experience in retail or store operations, preferably in hardware or power tools.
• Solid understanding of hand tools, power tools, safety gear, and construction materials.
• Proven leadership, organizational, and communication skills.
• Ability to manage staff and multitask in a fast-paced environment.
• Willing to work weekends/holidays; training at INGCO Head Office in South Caloocan City.

Responsibilities

• Supervise store operations and team members during assigned shifts.
• Monitor employee performance, delegate tasks, and provide on-the-spot coaching or support as needed.
• Ensure consistent application of company policies, safety protocols, and operational procedures.
• Provide expert-level customer service, including handling escalated concerns or complex transactions.
• Oversee inventory levels, restocking, and product presentation to meet merchandising standards.
• Maintain store cleanliness, organization, and safety compliance, especially in high-risk areas.
• Support daily financial operations, including register accuracy, cash handling, and end-of-day reports.
• Drive store sales by encouraging upselling, product demos, and customer engagement strategies.
• Coordinate with delivery or logistics teams for incoming/outgoing shipments or customer orders.
• Carry out other tasks as assigned by the superior.
• May be temporarily assigned to another branch to provide support, if required.

Skills

Leadership

Communication

Multitasking

Customer service

Team supervision

Education

College level

Job description

INGCO is seeking an Officer in Charge to oversee store operations at the Philips area. You will lead shifts, coach staff, ensure policy and safety compliance, and drive sales through customer engagement and product demos.

The role requires 1–2 years in retail or hardware, strong leadership and communication, and willingness to train at the INGCO Head Office in South Caloocan City. Weekend work may be required as part of the schedule.