TikTok Shop Admin (Shop Operations Coordinator)

Podean; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Global collaboration

Career growth and development

5-Year Sabbatical + Travel Stipend

Positive-energy culture

Meaningful impact

Job summary

Podean, a leading marketplace agency, seeks a TikTok Shop Admin (Shop Operations Coordinator) in the Philippines to manage day-to-day marketplace operations across platforms including TikTok Shop. The role emphasizes catalog management, backend maintenance, and proactive monitoring to ensure operational excellence while partnering with cross-functional teams to deliver client success.

The ideal candidate will ensure data integrity, process rigor, and timely issue resolution, supporting a

Qualifications

• Experience managing shop backends (TikTok Shop, Seller Center, Shopify) including catalog management and listing quality.
• Proven data integrity with regular system audits and KPI tracking.
• Ability to monitor account health, identify policy issues, and implement timely resolutions.
• Ability to establish repeatable setup standards and QA checklists to reduce errors.
• Strong problem-solving and triage for stock, logistics, refunds, or system issues.

Responsibilities

• Execute shop onboarding tasks and launch readiness checks.
• Set up and maintain products, variants, bundles, attributes, and listing quality.
• Maintain backend product data hygiene and shop organization.
• Monitor shop health, policy issues, violations, and operational risks.
• Check for stock, logistics, refund, order, and system issues that require follow-up.
• Update operational data points in the Command Center and internal trackers.
• Handle standard fixes and route non-standard issues to the right owner.
• Support system accuracy across shop backend tools and reporting inputs.
• Maintain repeatable setup standards and QA checklists.

Skills

E-Commerce Backend & Marketplace

Data Integrity

Shop Health & Compliance

Process Rigor

Technical Problem-Solving

Tools

TikTok Shop

Seller Center

Shopify

Job description

TikTok Shop Admin (Shop Operations Coordinator)

Philippines

Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. We combine strategic expertise, data-driven insights, and creative innovation to deliver measurable business outcomes for our clients.

We are seeking an experiencedShop Operations Coordinator to support the day-to-day execution of marketplace operations across Amazon, Walmart, Target, TikTok Shop, and other leading eCommerce platforms.

This role is responsible for ensuring operational excellence through product catalog management, shop onboarding, backend maintenance, and proactive monitoring of shop health. The ideal candidate is highly organized, detail-oriented, and passionate about delivering seamless marketplace operations while partnering with cross-functional teams to drive client success and operational efficiency.

What You’ll Do

• Execute shop onboarding tasks and launch readiness checks
• Set up and maintain products, variants, bundles, attributes, and listing quality
• Maintain backend product data hygiene and shop organization
• Monitor shop health, policy issues, violations, and operational risks
• Check for stock, logistics, refund, order, and system issues that require follow-up
• Update operational data points in the Command Center and internal trackers
• Handle standard fixes and route non-standard issues to the right owner
• Support system accuracy across shop backend tools and reporting inputs
• Maintain repeatable setup standards and QA checklists

What We’re Looking For

• E-Commerce Backend & Marketplace Expertise: Proven proficiency in managing shop backends (TikTok Shop, Seller Center, Shopify), with a deep understanding of product catalog management, including variant setup, bundles, and listing quality optimization.
• Data Integrity & Operational Hygiene: Strong track record of maintaining high-quality backend data, performing regular system audits, and ensuring 100% accuracy in operational trackers and command center dashboards.
• Shop Health & Compliance Management: Demonstrated ability to monitor account health proactively, identify policy violations or operational risks, and execute timely resolutions to maintain store compliance and integrity.
• Process Rigor & Quality Control: Experienced in establishing and adhering to repeatable setup standards and QA checklists to minimize listing error rates and reduce client escalations.
• Technical Problem-Solving & Triage: Skilled in navigating operational bottlenecks—such as stock, logistics, refund, or system integration issues—and effectively routing non-standard complexities to appropriate internal stakeholders.

If you thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about eCommerce marketplaces, we'd love to hear from you.

Why Join Podean?

Podean is proud to be recognized as one of Digiday’s Best Employers for Remote Employees. We combine the energy of a fast-growing global agency with the balance and trust of a remote-first culture.

You’ll join a globally connected, award-winning team that values:

• Competitive compensation- aligned to experience and market benchmarks
• Global collaboration- working with experts across regions and time zones
• Career growth and development- opportunities to evolve as we scale
• 5-Year Sabbatical+Travel Stipend- After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring
• Positive-energy culture- grounded in respect, inclusion, and accountability
• Meaningful impacthelping some of the world’s most progressive brands grow