Territory Service Quality Expert

Globe Telecom, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom, Inc. in Manila is seeking a Territory Service Quality Expert to ensure end-to-end network solutions and readiness for Globe and partner events, leveraging PM methodologies and strong planning and risk management.

You will manage up to 300 events annually, coordinate with various stakeholders, and oversee technical requirements, design, implementation, testing, and post-event reporting to guarantee seamless event execution.

Qualifications

• Experience in project management for large events.
• Ability to coordinate cross-functional teams.

Responsibilities

• Ensure end-to-end network solutions and readiness for Globe and partner events.
• Manage and lead an average of 300 Territory events per year with budget adherence.
• Consolidate events cost calculations and monitor execution within approved budgets.
• Coordinate with stakeholders to meet technical requirements and post-event reporting.
• Provide assessment on timelines anchored on technical solutions from Territory planners and engineers.
• Coordinate external vendors and venues to ensure compliance and successful events.

Skills

PM methodologies

Planning & scheduling

Stakeholder management

Job description

Territory Service Quality Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Territory Service Quality Expert which would handle and ensure end-to-end network solutions and readiness in time for all Globe and non-Globe sponsored events (client or partners event, etc) harnessing proficiencies in PM methodologies and strong capabilities in planning, scheduling, and risk management capabilities.

TSQA Events Project Management

• Ensure end-to-end network solutions and readiness in time for all Globe and non-Globe sponsored events (client or partners event, etc) harnessing proficiencies in PM methodologies and strong capabilities in planning, scheduling, and risk management capabilities.
• Manage & lead average of 300 Territory events per year, in 2024 including the highly acknowledged New Year's Eve Event of T4, a simultaneous NYE countdown in BGC, Makati, and MOA.
• Support the Territory in consolidating the events' cost calculation and managing the events' execution within the approved budget.
• Provide assessment on events do-ability timeline via-a-vis stakeholders and proponents' expectation, anchored on technical assessment of solutions from various Territory planners and engineers.
• Manage various stakeholders and Globe Business proponents (Marketing, B2B, Corpcomm, HR, NTG, etc) to secure events technical requirements and facilitate the planning, engineering design, implementation, testing/validation, monitoring, and post-event performance reporting of technical requirements for events. This includes ad hoc support for OWO, mitigation, new technologies and complaints management/solutioning.
• Manage external individuals and entities for compliance to technical and admin requirements to support special and cyclic events, OWO, complaints mitigation & new technology support (vendors, venue admin, TowerCo & other pertinent entities), aligning to Territory resources.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

About Globe Telecom, Inc. (Globe)

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.