Teller

New Pag-Asa Pawnshop; Davao del Sur; On-site; PHP 223,200 - 279,000; Full time

Job summary

A local pawnshop in Davao del Sur is seeking a dedicated staff member to manage pawn and loan transactions, provide customer service, and maintain inventory records. Candidates should have strong numerical skills, attention to detail, and prior experience in retail or pawn environments is preferred. This position offers an engaging opportunity in the pawn industry with responsibilities that include item evaluation and compliance with regulations. Training provided.

Qualifications

• Some positions may require prior experience in retail, sales, or the pawn industry.
• Familiarity with pawnshop laws and regulations, or the willingness to learn.
• Ability to use general office equipment.

Responsibilities

• Process pawn transactions and evaluate items for pawning or selling.
• Greet customers and assist with inquiries about pawn or purchase options.
• Assess the condition, quality, and value of items brought into the shop.
• Track and maintain organized inventory of pawned items.
• Ensure compliance with local regulations concerning pawn transactions.

Skills

Strong numerical skills

Customer service

Attention to detail

Knowledge of valuable goods

Education

High school diploma or equivalent

Tools

Pawnshop software

Job description

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Job Description

Government Mandated Benefits

Pawn and Loan Transactions:

• Process pawn transactions, including evaluating items brought in for pawning or selling.
• Offer loans or purchase prices based on the assessed value of items (e.g., jewelry, electronics, firearms).
• Ensure proper documentation for each transaction, including loan agreements and receipts.

Customer Service:

• Greet customers and assist with inquiries about pawn or purchase options.
• Provide clear explanations of terms, interest rates, and repayment schedules for pawn loans.
• Build and maintain relationships with customers by providing personalized service.

Item Evaluation and Appraisal:

• Assess the condition, quality, and value of items brought into the shop.
• Use knowledge of market value, trends, and item specifics (e.g., precious metals, collectibles) to determine fair pricing.
• Test and verify the functionality of electronic items and other valuables when applicable.
• Handle cash transactions accurately, including giving cash for purchases and loans.
• Ensure the cash drawer is balanced at the beginning and end of each shift.

Inventory Management:

• Track and maintain an organized inventory of pawned items.
• Monitor items in the store and ensure they are displayed appropriately for resale.
• Follow up with customers on outstanding loans or items nearing expiration.

Compliance and Legal Requirements:

• Ensure compliance with local and state regulations concerning pawn transactions (e.g., required identification, pawn ticket documentation, and holding periods for certain items).
• Report stolen items and suspicious transactions as required by law.
• Follow security procedures to ensure the safe handling and storage of valuable items.

Sales and Marketing:

• Assist in selling items on the shop floor and provide sales support when needed.
• Promote additional services and products (e.g., layaway, buy-sell services).

Record-keeping:

• Maintain accurate records for all transactions and customer interactions.
• Ensure proper filing and documentation for audit purposes.
• Education: High school diploma or equivalent; some positions may require prior experience in retail, sales, or the pawn industry.
• Skills: Strong numerical skills, customer service, attention to detail, and knowledge of valuable goods (e.g., jewelry, electronics).
• Experience: Previous experience in customer service, retail, or pawnshop environments preferred.
• Legal Knowledge: Familiarity with pawnshop laws and regulations, or the willingness to learn.
• Technical Proficiency: Ability to use pawnshop software and general office equipment.

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