Telesales Team Lead — Drive Performance & Growth

SEA Olympus Marketing Inc.

Philippines

On-site

PHP 335,000 - 614,000

Full time

6 days ago

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Job summary

SEA Olympus Marketing Inc. is seeking a Telesales Supervisor to lead a team of telesales agents toward achieving daily, weekly, and monthly targets.

You will coach agents, monitor call quality, and drive revenue while delivering excellent customer experience. The role requires 2–4 years in telesales or call center with at least 1 year in a supervisory capacity; a Bachelor's degree in Business, Marketing, or related field is preferred.

Qualifications

Bachelor's degree in business, marketing, or related field.
2–4 years in telesales or call center with supervisory experience.
Proven track record of meeting sales targets.

Responsibilities

Lead and manage a telesales team to meet or exceed sales quotas.
Monitor calls (live and recorded) for quality, script adherence, and compliance.
Conduct regular coaching sessions and team huddles to improve performance.
Track KPIs (conversion rate, call volume, handling time, revenue) and report results.
Identify performance gaps and implement training or corrective action.
Prepare work schedules and manage attendance for floor coverage.
Handle escalated customer calls and complaints.
Assist in recruiting, onboarding, and training new agents.
Analyze sales data and trends to recommend strategies.