Telesales Supervisor

Skyro; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Skyro is seeking a Telesales Supervisor in the Philippines to lead a team of 15–20 agents toward monthly sales targets while maintaining high-quality standards. You will monitor performance, conduct English-language reporting sessions, and coach team members to improve results.

The role requires onsite work, strong leadership, and a focus on compliance and process improvements. Ideal candidates hold a Bachelor's degree in Business or Marketing and have at least 2 years of supervisory telesales

Qualifications

• Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum 2 years supervisory experience in telesales.
• Proven ability to manage 15–20 agents and deliver results in a fast-paced environment.
• Strong leadership, coaching, and communication skills.
• Proficient in telesales processes, dialer systems, and fraud detection protocols.

Responsibilities

• Supervise and motivate a team of 15–20 telesales agents to meet monthly sales goals.
• Monitor daily performance metrics, including sales achievement, attendance, and quality scores.
• Lead weekly reporting sessions with management in English to present productivity statistics and plans.
• Implement coaching strategies to improve agent performance and lift coached agents’ results.
• Ensure compliance with policies, fraud detection protocols, and zero tolerance for fraud.
• Oversee dialer system operations and worklist allocation for agents.
• Analyze team reports and develop strategies to reduce backlogs and attrition.
• Maintain high attendance and quality score targets; address escalated compliance cases promptly.
• Collaborate with management to implement sales strategies and process improvements.

Skills

Leadership

Coaching

English communication

Telesales process

Fraud detection

Analytical skills

Education

Bachelor's in Business/Marketing/related

Tools

Dialer systems

Job description

About the Company

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Role Overview

The Telesales Supervisor will be responsible for leading and managing a team of telesales agents to achieve monthly sales targets and maintain high-quality standards. This role requires strong leadership, analytical skills, and the ability to communicate effectively in English during weekly reporting sessions with senior management.

Key Responsibilities

• Supervise and motivate a team of 15–20 telesales agents to meet or exceed monthly sales goals.
• Monitor daily performance metrics, including sales achievement, attendance, and quality scores.
• Conduct weekly and daily reporting sessions with management (in English) to present productivity statistics, updates, and action plans, proposals, updates and so on..
• Implement coaching strategies to improve agent performance and maintain at least 60% improvement among coached agents.
• Ensure compliance with company policies, fraud detection protocols, and zero tolerance for fraudulent activities.
• Oversee dialer system operations and manage worklist allocation for agents.
• Analyze team performance reports and develop strategies to reduce backlogs and attrition.
• Maintain 97% attendance rate and ensure team quality scores average 90% or higher.
• Address escalated compliance cases promptly and ensure zero violations.
• Collaborate with management to implement sales strategies and process improvements.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, or related field (preferred).
• Experience:
  • Minimum 2 years supervisory experience in telesales
  • Proven ability to manage 15–20 agents and deliver results in a fast-paced environment.
• Skills:
  • Strong leadership and coaching skills.
  • Excellent/Conversational communication skills in English (verbal and written) for reporting and presentations.
  • Proficient in telesales processes, dialer systems, and fraud detection protocols.
  • Analytical and problem-solving skills for performance tracking and strategy development.
• Other Requirements:
  • Ability to prepare and present weekly productivity reports to management who do not understand Tagalog.
  • High attention to compliance and quality standards.
  • Willingness to work onsite and adapt to dynamic business needs.