Telecom Quality & Data Insights Analyst

Acquire Intelligence; Pasig; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

Acquire Intelligence, an award-winning global outsourcer, is seeking a Quality & Reports Analyst in Manila. You will fuse frontline quality oversight with strategic reporting to drive service excellence across the telecommunications customer service and renewal program.

Your 40% auditing and 60% analytics focus will involve dashboards, executive reports, trend analysis, and real-time risk flags, with strong Excel and BI tool experience to translate data into actionable insights for senior

Qualifications

• Advanced Excel proficiency with VLOOKUP, pivot tables and dashboards.
• Experience with BI tools (Power BI, Tableau, Looker) preferred.
• CRM systems experience and data extraction/validation skills.

Responsibilities

• Quality Oversight & Transaction Validation across call and email channels.
• Design, build, and maintain executive dashboards tracking quality, renewal performance, and risk metrics.
• Produce weekly quality scorecards and monthly executive summaries with trend analysis.
• Forecast quality and performance trends; provide predictive insights for renewals and service quality.

Skills

Advanced Excel

Power BI

Tableau

SQL

CRM platforms

Education

Bachelor's degree in Business/Analytics

Tools

Looker

Job description

Acquire Intelligence, an award-winning global outsourcer, is seeking a Quality & Reports Analyst in Manila. You will fuse frontline quality oversight with strategic reporting to drive service excellence across the telecommunications customer service and renewal program.

Your 40% auditing and 60% analytics focus will involve dashboards, executive reports, trend analysis, and real-time risk flags, with strong Excel and BI tool experience to translate data into actionable insights for senior