Telecom CVM Operations & Development Associate

Aventis Technologies PTE LTD; Metro Manila; On-site; PHP 502,000 - 781,000; Full time

Job summary

Aventis Technologies PTE LTD seeks an early-career CVM Operations professional to support day-to-day campaign execution, monitoring, production support, and platform development. You will collaborate with CVM Strategy, Marketing, Analytics, Data Engineering, and Technology teams to drive platform growth.

You’ll write and optimize SQL queries, help configure customer journeys, and develop dashboards in Power BI, Tableau, or Looker to track campaign performance.

Qualifications

• Bachelor's degree required.
• 1–3 years in Telecom CVM Operations, Production Support, Campaign Operations, CRM/Marketing Operations preferred.
• Strong SQL writing, debugging and optimization skills.
• Basic understanding of segmentation, campaign workflows, customer journeys, and offer management.
• Exposure to APIs and system integrations.
• Working knowledge of Power BI, Tableau, or Looker.
• Willingness to work in production support with on-call shifts.
• Exposure to telecom lifecycle campaigns is a plus.
• BigQuery knowledge is an advantage.
• Basic scripting (Python, shell) is a plus.

Responsibilities

• Execute, monitor, and validate CVM campaigns across customer lifecycle stages.
• Provide L2/L3 production support for CVM campaign platforms including incident triage within SLA.
• Write and troubleshoot SQL queries for data extraction, validation, reconciliation, and reporting.
• Configure and test customer journeys, segmentation logic, and offer/campaign workflows.
• Develop and enhance campaign platform components: scripting, workflow config, API/integration testing.
• Perform data accuracy checks and event tracking validation before/after deployment.
• Log, track, and manage incidents; maintain docs for recurring issues and fixes.
• Collaborate with Data Engineering and Technology on data pipeline issues.
• Build and maintain dashboards/reports for campaign performance using BI tools.
• Escalate defects or outages to vendors/platform teams.

Skills

SQL

Power BI

Tableau

Looker

Python / scripting

APIs / integrations

Data validation

Incident management

Education

Bachelor's degree in a relevant field

Tools

Power BI

Tableau

Looker

BigQuery

Job description

About the role

This is a hands-on role suited to early-career professionals who are strong in SQL and eager to grow into campaign operations and platform development. You will support the day-to-day execution, monitoring, production support, and development of Customer Value Management (CVM) campaigns. You will work closely with CVM Strategy, Marketing, Analytics, Data Engineering, and Technology teams.

Key responsibilities

• Execute, monitor, and validate CVM campaigns across customer lifecycle stages (acquisition, onboarding, usage stimulation, recharge, retention, churn prevention, upsell, cross-sell, loyalty).

• Provide L2/L3 production support for CVM campaign platforms — monitor jobs, triage incidents, perform root-cause analysis, and coordinate resolution within SLA.

• Write and troubleshoot SQL queries for campaign data extraction, validation, reconciliation, and reporting.

• Assist in configuring and testing customer journeys, segmentation logic, and offer/campaign workflows on enterprise CVM platforms.

• Develop and enhance campaign platform components — scripting, workflow configuration, API/integration development and testing, and campaign platform customization.

• Perform data accuracy checks and event tracking validation before and after campaign deployment.

• Log, track, and manage incidents/tickets, and maintain documentation for recurring issues and fixes.

• Collaborate with Data Engineering and Technology teams on data pipeline issues affecting campaign execution.

• Build and maintain dashboards/reports using Power BI, Tableau, or Looker for campaign performance tracking.

• Escalate and coordinate with vendors/platform teams on defects, outages, or platform-level issues.

About you

• Bachelor's degree in a relevant field.

• 1–3 years of experience in Telecom CVM Operations, Production Support, Campaign Operations, CRM Operations, or Marketing Operations.

• Strong, hands-on SQL query writing skills — must be able to independently write, debug, and optimize SQL queries.

• Basic understanding of segmentation, campaign workflows, customer journeys, offer management, and marketing automation.

• Exposure to APIs and system integrations.

• Working knowledge of Power BI, Tableau, or Looker.

• Willingness to work in a production support environment, including rotational/on-call shifts as needed.

• Exposure to customer lifecycle campaigns for a telecom operator or telecom technology provider is an advantage.

• BigQuery knowledge is an advantage.

• Basic scripting/development aptitude (e.g., Python, shell scripting, or similar) is a plus.