Telecom Customer Success Pro — Retention & Growth

IBM Computing; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

IBM Consulting seeks a Telco Customer Success Agent to proactively engage telecom customers, maximize satisfaction, and reduce churn while collaborating with sales, billing, and technical teams. You will act as a trusted advisor and help customers derive maximum value from IBM products and services.

The role emphasizes retention strategies, account reviews, and timely issue resolution, with a focus on protecting recurring revenue and strengthening customer loyalty.

Qualifications

• High school diploma required; associate or bachelor preferred.
• 2+ years in customer success, care, retention, account management, or telecommunications services.
• Strong communication, negotiation, problem-solving, and customer service skills.
• Experience using CRM platforms and Microsoft Office applications.

Responsibilities

• Proactively engage telecommunications customers to maximize satisfaction, reduce churn, and grow revenue.
• Build strong customer relationships; educate customers on products and services.
• Investigate service, billing, and technical concerns; coordinate with internal teams; resolve escalations.

Skills

Communication skills

Negotiation

Problem-solving

Customer service

Education

High school diploma

Associate or Bachelor degree

Tools

CRM platforms

Microsoft Office

Job description

IBM Consulting seeks a Telco Customer Success Agent to proactively engage telecom customers, maximize satisfaction, and reduce churn while collaborating with sales, billing, and technical teams. You will act as a trusted advisor and help customers derive maximum value from IBM products and services.

The role emphasizes retention strategies, account reviews, and timely issue resolution, with a focus on protecting recurring revenue and strengthening customer loyalty.