Telecom Customer Success Specialist

IBM; Philippines; On-site; PHP 250,000 - 450,000; Full time

Job summary

IBM Consulting, through Client Innovation Centers, partners with telecom clients worldwide to enable hybrid cloud and AI journeys. The Telco Customer Success Agent securely engages with customers to maximize satisfaction, loyalty, and value, collaborating with sales, service, billing, and technical teams to deliver exceptional experiences and protect recurring revenue.

The role emphasizes proactive retention, issue resolution, and data-driven performance monitoring to drive long-term customer

Qualifications

• 2+ years of experience in customer success, customer care, retention, account management, or telecommunications services.
• Strong communication, negotiation, problem‑solving, and customer service skills.
• Experience using CRM platforms and Microsoft Office applications.

Responsibilities

• Proactively retain customers and reduce churn.
• Manage customer relationships and conduct account reviews.
• Investigate issues and coordinate escalations.
• Support renewals and identify upsell opportunities.
• Track health metrics and document interactions in CRM.

Skills

Customer success

Account management

CRM platforms

Communication skills

Negotiation

Education

Bachelor's Degree

Tools

CRM platforms

Microsoft Office

Job description

IBM Consulting, through Client Innovation Centers, partners with telecom clients worldwide to enable hybrid cloud and AI journeys. The Telco Customer Success Agent securely engages with customers to maximize satisfaction, loyalty, and value, collaborating with sales, service, billing, and technical teams to deliver exceptional experiences and protect recurring revenue.

The role emphasizes proactive retention, issue resolution, and data-driven performance monitoring to drive long-term customer