Telco Voice Representative | TTEC Novaliches | Up to ₱28K

TTEC; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

TTEC Philippines is seeking a Customer Service Representative for nightshift working onsite in Novaliches. You will assist customers, provide product information, and resolve issues with a friendly, solution-driven approach.

Ideal candidates have basic education (senior high or college), at least 3 months of BPO experience, strong written and verbal communication, and basic computer skills. This role offers career development, inclusive culture, and a supportive benefits package.

Qualifications

• High school diploma or equivalent; senior high school completion or college coursework.
• Minimum 3 months of BPO experience.
• Strong verbal communication and business writing skills.
• Ability to understand and explain product or service knowledge.
• Basic computer skills and familiarity with common software.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

BPO experience

Verbal communication

Business writing

Product knowledge

Computer literacy

Education

Senior high school

Some college (2 years)

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Must have at least 3 months of BPO experience

• Great verbal communication and business writing skills

• Recognize, apply, and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.