Telco Team Leader — Performance & People Development

Sutherland; Carmona; On-site; PHP 446,000 - 781,000; Full time

Job summary

Sutherland is seeking an organized and goal-oriented Team Manager to drive performance, manage a 18–20 member team, and maintain strong client relationships in a tech/telco environment. You’ll lead training, scheduling, and quality initiatives to support customer success.

The role emphasizes data-driven decision making, effective communication, and proactive leadership to sustain morale and achieve business goals.

Qualifications

• Bachelor’s degree or Associate Degree preferred but not required.
• Experience leading a team of 18–20 associates.
• Experience in Tech or Telco customer service.
• Strong leadership and customer-oriented mindset.
• Excellent time management and multitasking.
• Knowledge of metrics, targets, and owners.
• Proactive in building trust and teamwork.

Responsibilities

• Impact the business by driving results for performance metrics and utilization.
• Manage attendance tracking, queue administration, and corrective delivery.
• Develop, train, and manage team members.
• Establish and maintain client and team communications, address needs and issues.
• Keep morale high with motivational programs and recognitions.
• Produce data-driven strategies and meaningful reports.
• Oversee performance and service quality to ensure customer satisfaction.
• Keep leaders informed with timely reports.

Skills

Leadership

Team management

Customer service

Time management

Metrics knowledge

Communication

Problem solving

Team player

Education

Bachelor’s degree or Associate Degree

Job description

Sutherland is seeking an organized and goal-oriented Team Manager to drive performance, manage a 18–20 member team, and maintain strong client relationships in a tech/telco environment. You’ll lead training, scheduling, and quality initiatives to support customer success.

The role emphasizes data-driven decision making, effective communication, and proactive leadership to sustain morale and achieve business goals.