Team Manager | Telco

Aitomic Jobs; Hinoba-an; Hybrid; PHP 80,000 - 120,000; Full time

Job summary

Sutherland in the Philippines is hiring a Team Manager | Telco to drive results aligned with performance metrics, manage attendance, and support 18–20 associates on-site in Carmona, Calabarzon.

You will develop, train, and lead team members, strengthen relationships with clients, and maintain morale through recognitions while delivering data-driven strategies for service quality. Start date 2026-09-03.

Qualifications

• Bachelor’s degree or Associate Degree is preferred but not required.
• Experience in managing a team of 18 to 20 associates.
• Experience in a Tech or Telco customer service environment.
• Demonstrated leadership skills and ability to drive improvements.

Responsibilities

• Impact the business: drive results aligned with goals for performance metrics and telephony metrics.
• Manage attendance tracking, queue administration, and corrective delivery.
• Develop, train, and manage team members.
• Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.
• Keep morale high with motivational programs and recognitions.
• Produce data-driven strategies to improve performance and customer satisfaction.

Skills

Leadership

Team management

Customer orientation

Education

Bachelor’s degree or Associate Degree preferred

Job description

Short Summary

Team Manager | Telco with Sutherland. Responsibilities: Impact the business : By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team members. Strengthen…

Key Details

• Position / opportunity: Team Manager | Telco
• Organization: Sutherland
• Country / coverage: Philippines
• Location: Carmona, Calabarzon, Philippines
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-09-03
• Application deadline: Not specified

Description

Responsibilities: Impact the business : By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports. Our most successful candidates will have: A Bachelor’s degree or Associate Degree is preferred but not required. Experience in managing a team of 18 to 20 associates. Experience and first-hand knowledge in a Tech or Telco environment on a customer service line of business. Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues. Strong customer orientation when managing communications and issues. The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives. Knowledge of metrics, their measurements, thresholds, targets, and process owners. A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player. Internal Must have FY26 PDP rating of Exceeds Expectations (4) or Outstanding (5) Tenure of at least 18 months No Active DA

Responsibilities

• Responsibilities: Impact the business : By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Requirements / Eligibility

• goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.