Telco Customer Expert - Onsite Growth & Perks

Teleperformance; Cebu City; Sur place; PHP 284 000 - 341 000; Plein temps

Avantages offerts par ce poste

Total package up to PHP 28,000

20% Night differential

HMO Coverage

Paid training

Career growth

Modern facilities

Résumé du poste

Teleperformance Cebu is seeking a Customer Expert to be the voice of the brand, assisting customers with inquiries, resolving concerns, and creating positive experiences in every interaction. The role is onsite with shifting schedules and offers paid, world-class training from Day 1.

Earn a total package up to 28,000 PHP monthly, with a 20% night differential for eligible shifts and HMO coverage upon regularization, plus career growth opportunities and modern facilities.

Qualifications

• Minimum 6 months Telco Call Center experience.
• Strong communication, customer service and problem-solving skills.
• Education options include High School to College Graduate levels.
• Willing to work onsite and on a shifting schedule.

Responsabilités

• Deliver excellent customer service across customer interactions.
• Assist customers with account-related inquiries and concerns.
• Resolve issues accurately and efficiently.
• Provide appropriate solutions while maintaining a positive customer experience.
• Meet quality and service performance expectations.

Connaissances

Call center experience

Communication skills

Problem-solving

Onsite work readiness

Formation

High School to College Graduate

Description du poste

Teleperformance Cebu is seeking a Customer Expert to be the voice of the brand, assisting customers with inquiries, resolving concerns, and creating positive experiences in every interaction. The role is onsite with shifting schedules and offers paid, world-class training from Day 1.

Earn a total package up to 28,000 PHP monthly, with a 20% night differential for eligible shifts and HMO coverage upon regularization, plus career growth opportunities and modern facilities.