Technology Solutions Analyst

Jobtailor; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Jobtailor is seeking a skilled Pre-Sales Consultant to provide technical and consultative support for sales initiatives in cloud contact center solutions. You will understand client architectures, design compelling IT solutions, and contribute to RFIs/RFPs with pricing guidance.

Ideal candidates have 3+ years of related experience, strong communication, and a track record in SaaS or BPO environments. You will collaborate with cross-functional teams and stay current on Amazon Connect, Nice CXOne,

Qualifications

• Bachelor's degree or equivalent in a related field (3+ years).
• Advanced degree is a plus.
• Experience designing IT solutions with clients, ideally in BPO or SaaS.
• Knowledge of cloud contact center tech: Amazon Connect, Nice CXOne, Twilio, Talkdesk, RingCentral, Five9 or Zendesk.
• Built best practices in business processes and repeatable playbooks.
• Experience in a customer-facing role with strong technology background.
• Excellent presentation and communication skills; able to explain complex concepts clearly.
• Strong analytical skills; able to identify trends and make data-driven recommendations.

Responsibilities

• Provide technical and consultative assistance to Sales.
• Understand client architecture specs and suggest solutions.
• Participate in design sessions and pitch technical solutions.
• Assist in completing IT sections of RFIs/RFPs/RFQs.
• Guide pre-sales pricing discussions with finance.
• Document and handover tech specs for post-sales work.
• Review SOWs with legal for alignment.
• Drive accountability across cross-functional IT teams.
• Stay up-to-date with market cloud practices and contact center tech.
• Communicate status and insights to stakeholders regularly.

Skills

IT solution design

Customer-facing

Presentation skills

Communication skills

Analytical skills

Data-driven decisions

Technology background

Education

Bachelor's Degree or Equivalent

Advanced degree

Tools

Amazon Connect

Nice CXOne

Twilio

Talkdesk

RingCentral

Five9

Zendesk

Job description

Responsibilities

• Provide Technical and Consultative assistance to Sales.
• Get an understanding of technical specifications on the client architecture.
• Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time.
• Assist in completion of Technology sections in RFI/RFP/RFQ as required.
• Partner with finance in providing guidance to build commercials/pricing during PreSales.
• Document and handover technical specifications for Post Sales implementation.
• Review SOW's with legal.
• Drive accountability in cross functional IT teams during solutioning.
• Be up to date with Market on cloud practices, technology stack, products and services within the Contact center industry.
• Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.

Requirements

• Bachelor's Degree or Equivalent with 3+ years’ experience in business, marketing, technology or a related field.
• An advanced degree is a plus.
• Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based.
• Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, RingCentral, Five9 or Zendesk.
• Has built best practices in business process and created repeatable playbook.
• Proven experience in a customer-facing role with a strong technology background.
• Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.