Technical Writer II - (req71790)

Sterling Kohler; Mexico; On-site; PHP 3,071,253 - 4,299,754; Full time

Job summary

Sterling Kohler is seeking a Technical Writer II to lead project management for technical communication of kitchen and bath products. This hybrid position involves engaging with product development teams to ensure the quality and execution of technical literature. The ideal candidate will have a Bachelor's degree and at least 2 years of technical writing experience.

Proficiency in tools like Astoria CMS and InDesign is essential. The role requires strong project leadership and cross-functional communication skills, with a focus on delivering effective product documentation.

Qualifications

• Bachelor's degree in a relevant field or strong technical writing background.
• 2+ years of technical writing experience.
• Strong technical aptitude and visualization skills.
• Familiarity with HTML and XML authoring.

Responsibilities

• Manage project scope and execution for technical communication.
• Lead communication with product development teams.
• Ensure quality and usability of technical literature.
• Contribute to Technical Communication processes.

Skills

Technical writing

Project management

Cross-functional communication

Software proficiency

Education

Bachelor's degree in English or Technical Communications

Tools

Astoria CMS

Oxygen

InDesign

Windchill

SAP

MS Project Online

MS Teams

Microsoft Office

Job description

Technical Writer II

Location: Monterey NL / Hybrid
Kohler Mexico Technical Center (MTC) Opportunity

BASIC FUNCTION

Responsible for the project management, scope consultation, and execution of technical communication requirements for kitchen and bath products – media of deliverables to include publications, labels and packaging, and animations.

SPECIFIC RESPONSIBILITIES

1. Exhibits strong project leadership in the planning, scheduling, organizing, and team implementation of TechComm deliverables; communicates and negotiates to appropriately apportion time and other resources.
2. Serves as the primary TechComm representative to product development teams for technical content and literature requirements for assigned projects.
3. Understands regional and business requirements and determines project scope of Technical Communication deliverables; owns the deliverable timing and execution.
4. Has initial development and quality responsibility for technical product literature as assigned – covering product information, installation, use, and/or servicing.
5. Represents department in matters of technical content and usability of publications. Recommends and supports maintenance of technical communication requirements, standards, and processes for all publication products.
6. Contributes to the advancement of Technical Communication discipline/processes and strategic project execution.
7. Solicits from and contributes to profession through external activities.
8. Other responsibilities and tasks as assigned.

RELATIONSHIPS AND CONTACTS

Organization Relationships

• Has continuous contact with Technical Communications and Engineering Services staff.
• Has frequent contact with New Product and Current Product Development teams.
• Has frequent contact with Faucets and Fixtures Marketing and Communications.
• Has occasional contact with Customer Service.
• Has occasional contact with International Marketing, product development teams from other Kohler businesses, and other Kohler business Technical Publications Departments.

External Business Relationships

• Has occasional contact with external vendors.
• Has occasional contact with end‑use customers of product support documentation.
• Has occasional contact with technical writing and illustration software organizations.

SOFTWARE/SYSTEMS

Candidate will use Astoria CMS, Oxygen, InDesign, Windchill, SAP, MS Project Online, MS Teams and Office daily. Preference to candidates with this software experience.

EDUCATION AND EXPERIENCE REQUIREMENTS

REQUIRED

• Bachelor's degree in English, Technical Communications, or other technical discipline along with strong technical writing background.
• At least 2 years of technical writing experience for product and/or software.
• Computer aptitude and demonstrated writing proficiency. Typing skills are essential for productivity.
• Demonstrated visualization skills – the ability to translate between two- and three-dimensional data views.
• Familiarity with tagged language authoring (HTML, XML).
• Working proficiency with database use and excel spreadsheets.
• Self‑motivated with the ability to manage multiple projects.
• Proven cross‑functional, interpersonal communication skills.
• Proficiency in managing complex projects and ability to adapt to changing priorities.

PREFERRED

• At least 4+ years of technical writing experience for product and/or software.
• At least 2 years of experience in plumbing product installation, design, or documentation preferred, but will substitute similar experience in a related technical/manufacturing field.
• Experience authoring within a tagged language.
• Authoring experience in XML/DITA.
• Experience authoring for reuse in a CMS environment.
• Mechanical aptitude, diagnostic skills, and ability to read drawings.
• Familiar with CAD or Pro/E, Creo, Adobe Illustrator, or Arbortext IsoDraw.
• Experience authoring with Adobe InDesign.
• Working knowledge of SAP.

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.