Technical Trainer

Private Advertiser; Mabalacat; On-site; PHP 335,000 - 614,000; Full time

Job summary

Private Advertiser is seeking a Technical Trainer to support a technology account in Clark, Pampanga. You will create, update, and deliver training materials, coach new hires, and ensure learners acquire technical and behavioral skills to succeed.

Responsibilities include conducting product, process, and tool-change trainings, tracking trainee performance, and providing timely coaching. You will collaborate with clients and internal teams to address needs and drive training improvements onsite

Qualifications

• 2–3 years of experience as a trainer, preferably supporting a technology account.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Excellent English communication, both spoken and written.
• Willing to work shifting or graveyard schedules.
• Strong coaching and facilitation skills.

Responsibilities

• Create, facilitate, and update training materials and learning documents.
• Facilitate new hire training, nesting, floor training, and BQM training.
• Coach and monitor trainees throughout OJT, nesting, TQ, and evolution.
• Conduct product, behavioral, process, and tool-change training sessions.
• Track and report trainee performance and progression accurately.
• Provide timely coaching and feedback to help trainees meet performance targets.
• Work closely with clients and internal teams to address training needs and resolve issues.
• Monitor new hire progression and recommend enhancement or intervention plans.
• Identify opportunities for process and training improvements.

Skills

Verbal communication

Written communication

Coaching

Training delivery

Tools

Microsoft Office

CCaaS platforms

VoIP/cloud telephony basics

Job description

Technical Trainer – Clark, Pampanga

We are looking for an experienced Technical Trainer to support a technology account in Clark, Pampanga. The role will focus on delivering effective training programs, coaching new hires, and ensuring learners are equipped with the technical and behavioral skills needed to succeed.

Key Responsibilities

• Create, facilitate, and update training materials and learning documents.

• Facilitate new hire training, nesting, floor training, and BQM training.

• Coach and monitor trainees throughout OJT, nesting, TQ, and evolution.

• Conduct product, behavioral, process, and tool-change training sessions.

• Track and report trainee performance and progression accurately.

• Provide timely coaching and feedback to help trainees meet performance targets.

• Work closely with clients and internal teams to address training needs and resolve issues.

• Monitor new hire progression and recommend appropriate enhancement or intervention plans.

• Identify opportunities for process and training improvements.

Qualifications:

• 2–3 years of experience as a Trainer, preferably supporting a technology account.

• Strong working knowledge of Microsoft Office (Excel, PowerPoint, Word, and Outlook).

• Excellent English verbal and written communication skills.

• Strong coaching, facilitation, and problem-solving skills.

• Strategic and proactive approach to process and training improvements.

• Willing to work on shifting or graveyard schedules.

• Strong understanding of VoIP/cloud-based telephony, including:

  • Inbound and outbound calls

  • Call transfers and conferencing

  • Voicemail

  • Agent state management

• Knowledge of CCaaS platforms, including:

  • Queue management

  • Skills-based routing

  • Call flows

  • Service-level concepts

• Willing to work onsite in Clark, Pampanga.