Technical Systems & Integration Lead

The CodeBox Inc.; Cebu City; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

The CodeBox Inc. in Cebu City is seeking a strong, hands-on technical lead to own the systems behind our fast-growing outbound sales operation. This role connects CRM, telephony, client platforms, payments, APIs, reporting, and automation into one reliable system, and requires you to both build and own.

You will implement integrations, onboard new brands, coordinate with client developers and third-party providers, and ensure system reliability from requirements to production.

Qualifications

• 5+ years in systems integration, CRM, or contact center tech.
• 2–3 years hands-on with APIs, webhooks, CRM platforms, and third-party integrations.
• Strong understanding of REST APIs, JSON, authentication, webhooks, and system workflows.
• Hands-on experience building and maintaining integration code and data flows.

Responsibilities

• Own and maintain integrations between CRM, telephony, client platforms, payments, APIs, and dashboards.
• Build and maintain APIs, webhooks, automation, and data flows across systems.
• Onboard new brands/clients and coordinate with client developers and providers.
• Monitor, troubleshoot, log, and ensure system reliability from development to production.

Skills

Systems integration

CRM

APIs

Webhooks

Node.js

Python

PHP

VoIP/telephony

REST/JSON

Cloud platforms

Database management

Troubleshooting

Ownership

Tools

Zoho CRM

Pipedrive

Checkout Champ

Vrio

CommPeak

Job description

We are building a fast-growing outbound sales operation in Cebu and are looking for a strong, hands-on technical lead to take ownership of the systems behind it.

This role sits at the center of our operation — connecting CRM, telephony, client platforms, payment flows, APIs, reporting, and automation into one reliable system.

We are looking for someone who can both build and own.

You should be technical enough to create and maintain integrations yourself, but also confident enough to work directly with operations, vendors, client developers, and future technical team members.

What You’ll Own:

• Our CRM environment using Zoho CRM or Pipedrive
• Integrations with client platforms, initially Checkout Champ and Vrio
• CommPeak telephony and dialer integrations
• APIs, webhooks, automation, and system-to-system data flows
• Agent-assisted payment integrations and payment-related workflows
• Reporting, dashboards, and BI connections
• Monitoring, troubleshooting, logging, and system reliability
• Technical onboarding of new brands and clients
• Coordination with client developers and third-party technology providers
• Future developers and technical resources as the team grows

What We’re Looking For:

• 5+ years of relevant experience in systems integration, technical operations, CRM, software integrations, or contact center technology
• At least 2–3 years of hands‑on experience working with APIs, webhooks, CRM platforms, and third‑party integrations
• Strong understanding of REST APIs, JSON, authentication, webhooks, and system workflows
• Hands‑on experience with CRM platforms and automation
• Experience with VoIP, telephony, dialers, or contact center systems
• Ability to write and maintain integration code using Node.js, Python, PHP, or a similar language
• Comfortable working with databases, logs, APIs, and cloud-based platforms
• Strong troubleshooting and problem‑solving skills
• Ability to work independently and take ownership from requirement to production

Strong Advantages:

• Previous experience in BPO, outbound sales, e‑commerce, payments, or telehealth
• Experience with Checkout Champ, Vrio, CommPeak, or similar platforms
• Experience with payment integrations and PCI‑related environments
• Experience building reporting or BI integrations
• Experience leading or coordinating developers or technical resources
• Experience working in a fast‑moving startup or scale‑up environment

The Right Person:

• We are not looking for a traditional IT support manager.
• We are also not looking for someone who only manages developers without being hands‑on.
• We want someone who can understand a business requirement, design the technical solution, build or implement it, test it, launch it, and own it afterward.
• You will have significant responsibility, direct access to decision‑makers, and the opportunity to shape the entire technical infrastructure of a growing operation from an early stage.

For the right person, this role can grow into a broader Head of Systems / Technical Operations position as the company expands.