Technical Support Representative (Contractual, Hybrid)

Risewave Consulting Inc.; Quezon City; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

A consulting firm is seeking a Technical Support Representative for hybrid work in Quezon City. This role involves providing technical support to business users, managing incidents using ServiceNow ITSM, and performing data validation with SQL. Candidates should have 2–4 years of experience with EPM tools and a Bachelor's degree. Benefits include health insurance.

Qualifications

• 2–4 years of experience in EPM tools.
• Experience in managing incidents using ServiceNow ITSM.
• Skills in data validation and querying using SQL.

Responsibilities

• Provide technical support to business users.
• Manage and resolve incidents using ServiceNow ITSM.
• Perform data validation and queries using SQL.

Skills

Experience in EPM tools (Oracle EPM Cloud, FCCS, PBCS, Hyperion Essbase, Anaplan, OneStream)

Hands‑on experience with ServiceNow ITSM

Understanding of finance workflows (planning, budgeting, forecasting)

Education

Bachelor's degree

Job description

Technical Support Representative (Contractual, Hybrid)

Hybrid - Quezon City 3-5 Yrs Exp Bachelor Contract

Job Description

We’re looking for a Technical Support Representative with experience in Enterprise Performance Management (EPM) to join a growing team supporting hybrid cloud solutions.

What you’ll do:

• Provide technical support to business users (including non-technical stakeholders)
• Manage and resolve incidents using ServiceNow ITSM
• Perform data validation and queries using SQL
• Support financial planning, budgeting, and forecasting processes

What we’re looking for:

• 2–4 years of experience in EPM tools (Oracle EPM Cloud, FCCS, PBCS, Hyperion Essbase, Anaplan, OneStream)
• Hands‑on experience with ServiceNow ITSM
• Understanding of finance workflows (planning, budgeting, forecasting)

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Working Location

UP Ayala Land Technohub Portal, Commonwealth Ave, Diliman, Quezon City, Metro Manila, Philippines