Supervisor Technical Support

Dexcom Inc.; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive benefits program

Tuition reimbursement

Global growth opportunities

Job summary

Dexcom Corporation is seeking a Technical Support Supervisor in Cebu City, Philippines to lead a high-volume call center and ensure outstanding support outcomes. You’ll manage daily operations, design efficient processes, and drive customer advocacy through proactive coaching and collaboration.

You will leverage 5-8 years of industry experience and a Bachelor’s degree, with strong troubleshooting, communication, and cross‑functional teamwork skills.

Qualifications

• Typically requires a Bachelor's degree with 5-8 years of industry experience.
• Informal management/ team lead experience.
• Proficient in troubleshooting, communication and collaboration.

Responsibilities

• You will lead a team in a high call volume shared services or call center environment.
• You manage day-to-day operations, including troubleshooting, communication, and collaboration with other departments.
• You design efficient processes, ensuring adherence to Technical Support policies and procedures.
• Your proficiency in troubleshooting, excellent communication, and collaboration skills set you apart.
• You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
• You are an effective trainer and team coach, with advanced cross-training experience.
• Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
• Your success lies in achieving service level goals, managing and coaching employees to department performance standards, and identifying efficiency opportunities.

Skills

Team supervision

Troubleshooting

Communication

Collaboration

Cross-training

Leadership

Education

Bachelor's degree

Job description

Job Description

The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Technical Support Supervisor Job Description

Job Description

Meet the team:At Dexcom, our Technical Support team is not just about providing solutions; it's about transforming the support experience with cutting-edge CGM technology. Join a team that embodies passion and excellence, where you won't just troubleshoot – you'll be part of the #dexcomwarriors community. As a Technical Support Supervisor, your role is pivotal in ensuring not just customer satisfaction, but advocacy. Embrace a workplace that values innovation, camaraderie, and a drive to be amazing.

Where You Come In:

• You will lead a team in a high call volume shared services or call center environment.
• You manage day-to-day operations, including troubleshooting, communication, and collaboration with other departments.
• You design efficient processes, ensuring adherence to Technical Support policies and procedures.
• Your proficiency in troubleshooting, excellent communication, and collaboration skills set you apart.
• You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
• You are an effective trainer and team coach, with advanced cross-training experience.
• Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
• Your success lies in achieving service level goals, managing and coaching employees to department performance standards, and identifying efficiency opportunities.

What Makes You Successful:

• You are a seasoned team supervisor in a high call volume environment.
• You bring 5-8 years of industry experience and a Bachelor's Degree.
• Your proficiency in troubleshooting, communication, and collaboration skills is exceptional.
• You have a positive attitude, a passion for excellence, and the ability to handle challenging situations.
• Your experience includes leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.
• Your success is evident in consistently exceeding individual requirements and encouraging a team environment.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Education and Experience Requirements:

• Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Informal management/ team lead experience

AI in Hiring Notice:

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomPhilippines