Technical Support Representative 1

Dexcom Philippines; Manila; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Dexcom Philippines is seeking a Technical Support Representative to assist patients and caregivers using Dexcom CGM devices. You will respond to inquiries via phone, email and chat, resolving issues related to installation, operation, and maintenance, while documenting technical problems for product quality programs.

The role emphasizes interpersonal skills, technical product knowledge and the ability to troubleshoot and guide customers toward effective solutions in a hybrid work environment.

Qualifications

• Respond to customer product inquiries via phone, email or chat.
• Resolve concerns raised during installation, operation or maintenance.
• Document customer information and recurring issues for quality programs.

Responsibilities

• Respond to customer inquiries via telephone, email or chat.
• Resolve concerns during installation, operation, or maintenance.
• Troubleshoot malfunctioning equipment or software.
• Document customer information and recurring issues for product quality programs.

Skills

Customer service

Technical knowledge

Troubleshooting

Communication

Education

High school diploma or equivalent

Tools

Contact Center experience

Job description

Job Description:

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.

Where You Come In

• You will respond to customer product inquiries via telephone or in written internet-based email and chat sessions.
• You are to resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
• You will troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• You are to document customer information and recurring technical issues to support product quality programs and product development.

What Makes You Successful

• You must have an experience working in a Contact Center
• Preferably with technical background
• You must be willing to work on a hybrid/flex work arrangement
• You must bet at least college level

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 0-5%

Experience And Education Requirements

• Typically requires 0- 2 years of related experience and a High school diploma/certificate or equivalent.

Requirements: