Jr. Internal IT Support

group.ONE; Cebu City; Presencial; PHP 279 000 - 614 000; Tempo integral

Resumo da oferta

group.one is seeking service-oriented and tech-savvy individuals to join our IT support team in Cebu City, Philippines. As the first point of contact, you will help colleagues get back up and running quickly by resolving issues and providing exceptional support.

Responsibilities include resolving complex problems, managing tickets in Zendesk, rolling out devices, and documenting solutions. Strong English communication and hardware/software knowledge are a must.

Qualificações

• Strong logical-analytical thinking and IT basics.
• Solid understanding of Windows client OS.
• Basic Windows Server and MacOS knowledge.
• Familiarity with Microsoft 365.
• Experience with laptop hardware support.

Responsabilidades

• Provide premium IT support to group.one employees worldwide via Email, Phone, and Chat.
• Resolve complex technical problems and provide timely solutions.
• Ticket monitoring and management in Zendesk.
• Participation and ownership of projects.
• Analyze and fix disruptions.
• Documentation of incident solutions and workarounds.
• Troubleshooting (remote and on-site).
• Collaborate with other internal IT colleagues daily.
• Responsible for the rollout of devices.
• Recording the devices in the inventory tool.

Conhecimentos

Logical-analytical thinking

IT fundamentals

Network basics

Windows client OS

Windows Server

MAC OS

Microsoft 365

Laptop hardware

Ferramentas

Zendesk

Descrição da oferta de emprego

Are you passionate about solving technical problems and helping others succeed?

Do you enjoy solving problems and making a real difference?

one.com is looking for service-oriented and tech-savvy individuals to join our team!

As the first point of contact for internal IT support, you'll play a key role in helping colleagues get back up and running quickly by resolving technical issues, providing exceptional support, and making a real difference in their day-to-day work.

Your Key Responsibilities

• Provide premium IT support to group.one employees worldwide via E-Mail, Phone, Chat communication.

• Resolve complex technical problems and provide timely and effective solutions.

• Ticket Monitoring and ticket management in Zendesk

• Participation and ownership of projects.

• Analyse and fix disruptions.

• Documentation of incident solutions and work arounds.

• Troubleshooting (remote and on-site).

• Collaborate with other internal IT colleagues daily.

• Responsible for the rollout of devices.

• Recording the devices in the inventory tool

Your Qualifications

Knowledge/Experience

• Logical-analytical thinking

• Technical understanding in the area of IT

• Basic understanding of Network Technologies

• Good experiences and knowledge in Windows Client OS Systems

• Basic knowledge in Windows Servers

• Basic knowledge in MAC OS

• Basic Knowledge in Microsoft 365

• Good knowledge of client Hardware (Laptop)

Capabilities

• Good listening and empathic skills

• Good social skills - enjoying contact with people

• Interest in computers

• Sense of precise work

• Excellent written and verbal communication in English

• Strong problem solving and troubleshooting skills

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.