Technical Support Engineer - Networking & Systems

SolarWinds; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

SolarWinds is seeking a skilled technical support professional to deliver world-class assistance to our global customers using our network management software. The role demands a friendly, consultative approach and strong troubleshooting skills.

You will handle tickets via phone, email, and remote sessions, collaborate with Tier 1–2 teams, contribute to knowledge base, and develop product knowledge to improve customer experience. This position may require a 24/7/365 schedule.

Qualifications

• 2+ years of experience in Network Administration or System Administration.
• Experience with installation, service, and administration of a medium to large multi-server environment.
• Background or working knowledge of Databases, especially MS SQL, is an advantage.

Responsibilities

• Respond to and/or initiate technical troubleshooting sessions with customers via phone, email, and remote session.
• Interact with customers at all levels, from basic users to technically advanced administrators.
• Manage and work support tickets within CRM systems following best practices.
• Effectively communicate technical information to non-technical customers.
• Coordinate issue resolution with Advanced Support Teams and escalate when needed.
• Contribute to Knowledgebase by authoring and editing articles.
• Collaborate with Tier 1–2 teams to maintain high customer experience.

Skills

Network Administration

System Administration

Troubleshooting

Customer support

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

CRM systems

Windows Server

MS SQL

Networking devices (routers, switches)

Job description

SolarWinds is seeking a skilled technical support professional to deliver world-class assistance to our global customers using our network management software. The role demands a friendly, consultative approach and strong troubleshooting skills.

You will handle tickets via phone, email, and remote sessions, collaborate with Tier 1–2 teams, contribute to knowledge base, and develop product knowledge to improve customer experience. This position may require a 24/7/365 schedule.