Technical Support Engineer II

Manatal; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Bonuses and performance incentives

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing invites a Technical Support Engineer II to join our onsite team in Eastwood, Quezon City. The role focuses on learning Micro-Segmentation and Zero Trust security technologies while delivering high-quality customer support.

Successful candidates will resolve inquiries, own problem resolution, and collaborate with cross-functional teams to ensure timely outcomes. This on-site mid-shift position offers growth in cybersecurity services.

Qualifications

• Bachelor's degree or higher in CS/Engineering/ IT or related field.
• At least 4 years in technical support, systems support, or similar customer-facing role.
• Experience providing technical solutions to B2B customers.

Responsibilities

• Learn and gain experience in Micro-Segmentation and Zero Trust Network Security technologies.
• Resolve customer inquiries and technical issues as a trusted partner.
• Own end-to-end problem resolution and coordinate with internal teams.
• Lead investigations related to Micro-Segmentation and Zero Trust products.
• Analyze recurring issues, identify root causes, and propose long-term solutions.

Skills

Linux

Networking fundamentals

Virtualization

Cloud technologies

Scripting (Bash, PowerShell, Python)

Troubleshooting

Ownership & accountability

Customer-focused mindset

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

Akamai Guardicore

Job description

Discover your 100% YOU with MicroSourcing!

Position: Technical Support Engineer II
Location: Eastwood, Quezon City
Work setup & shift: Onsite | Mid Shift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Technical Support Engineer II, you will:

• Learn and gain in-depth experience in Micro-Segmentation and Zero Trust Network Security technologies.
• Serve as a trusted technical support partner by resolving customer inquiries and technical issues.
• Own end-to-end problem resolution and collaborate with internal teams to ensure timely issue resolution.
• Lead investigations related to Akamai Guardicore Micro-Segmentation and Zero Trust products for customers.
• Analyze recurring technical issues, identify root causes, and recommend solutions to prevent future incidents.

What You Need

Non-negotiables

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• At least 4 years of experience in technical support, systems support, or a similar customer-facing technical role.
• Experience providing technical solutions and support to B2B customers.
• Strong knowledge of Linux Operating Systems.
• Working knowledge of networking fundamentals, virtualization, and cloud technologies.

Preferred skills/expertise

• Experience supporting Micro-Segmentation or Zero Trust Security solutions.
• Knowledge of Akamai Guardicore products or similar cybersecurity platforms.
• Familiarity with scripting languages such as Bash, PowerShell, or Python.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• High sense of ownership, responsiveness, and customer-focused mindset.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

*Terms & conditions apply.