Technical Support Engineer

Mustard Seed Systems Corporation; Dasmariñas; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Sick leave

Vacation leave

Free HMO

Load allowance

Transportation allowance

Meal allowance

Govt benefits

Job summary

Mustard Seed Systems Corporation is seeking a dedicated Technical Support Engineer to address client concerns professionally and provide technical support for hardware/software products. The role includes installation, configuration, troubleshooting, and regular reporting in a client-facing capacity.

Candidates should have a Bachelor's degree in Electronics/EE/IT (or related fields), with 1+ year of service engineering experience.

Qualifications

• Bachelor of Science in Electronics and Communications Engineering or Electrical Engineering, Information Technology or related field.
• Licensed ECE/EE is a plus.
• At least 1 year of working experience as Service Engineer/Technical Engineer or related role.
• Familiar with Building Technology Systems, CCTVs, door access, Public Address & Voice Alarm (PAVA), and Fire Detection & Alarm Systems (FDAS).
• Innovative, results-oriented, flexible, proactive, systematic, and organized.
• Agile, able to multi-task, and has great attention to details.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Can do fieldwork and must be willing to work onsite.

Responsibilities

• Establish a relationship with the client and address concerns professionally.
• Be accommodating, well-spoken and ensure proper attention to every customer inquiry.
• Perform installation and configuration of hardware/software products.
• Troubleshoot and repair hardware products.
• Prepare daily and weekly reports on repairs.
• Provide technical support to customers.
• Provide timely response for any service issues and requests.
• Must have background in preventive maintenance of Fire Detection and Alarm Systems and other security products.

Skills

Verbal communication

Written communication

Detail-oriented

Multi-tasking

On-site work

Fieldwork

Time management

Education

BSc Electronics & Communications Engineering

BSc Electrical Engineering

BSc Information Technology

Related field

Job description

LOOKING FOR A GREAT CAREER OPPORTUNITY? BE PART OF OUR GROWING COMPANY!

Mustard Seed Systems Corporation is looking for a dedicated qualified professional who possesses the following qualifications:

POSITION: TECHNICAL SUPPORT ENGINEER

Roles And Responsibilities

• Should establish a relationship with the client and address the concerns of the clients in a way that is professional and positive.
• Must be accommodating, well-spoken and ensure proper attention in every customer inquiry.
• Perform installation and configuration of hardware/software products.
• Perform troubleshooting and repair of hardware products.
• Prepare daily and weekly reports on repairs.
• Provide technical support to customers.
• Provide timely response for any service issues and requests.
• Must have background in doing preventive maintenance of Fire Detection and Alarm System and other Auxiliary and Security products.

Qualifications

• Applicants must be a graduate of Bachelor of Science in Electronics and Communications Engineering or Electrical Engineering, Information Technology and any related field.
• Licensed ECE /EE is a PLUS.
• With at least 1 year of working experience as Service Engineer, Technical Engineer or any related field.
• Must be familiar with Building Technology System, CCTVs, door access, Public Address and Voice Alarm (PAVA), and Fire Detection and Alarm Systems (FDAS)
• Innovative, results-oriented, flexible, proactive, systematic, and organized
• Agile, able to multi-task, and has great attention to details
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Can do fieldwork
• Willing to work onsite.

GROW YOUR CAREER WITH US and ENJOY THE FOLLOWING BENEFITS

• 10 Sick leave pro-rated upon regularization
• 10 Vacation leave pro-rated upon the first year of the employee
• FREE HMO *upon regularization
• Load allowance
• Transportation allowance (Client Meetings)
• Meal Allowance
• All government-mandated benefits

Company Address

Unit 8 MG Center, Langkaan II Dasmariñas City Cavite